HR Partner, WWAS & G&A HRP

Amazon; Hyderabad; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A leading global company in Hyderabad is seeking an experienced HR Partner to provide high-judgment HR support to managers across levels. Responsibilities include handling performance management, employee relations, and driving HR initiatives. The ideal candidate has 3-5 years of experience in HR, strong problem-solving abilities, and excellent stakeholder engagement skills. This role demands a bachelor's degree in Human Resources or a related field, offering a competitive compensation package.

Qualifications

• 3-5 years relevant experience in HR Partnering.
• Experience in a highly matrixed organization.
• Track record of partnering with senior stakeholders.

Responsibilities

• Support managers in performance management processes.
• Handle complex employee relations cases and investigations.
• Drive implementation of employee programs.

Skills

Problem-solving skills

Critical thinking

Coaching and consulting skills

Education

Bachelor's degree in Human Resources or related field

Master's degree in Human Resources or related field

Job description

Overview

At Amazon, HR Partners (HRP) provide high‑judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large‑scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.

Key job responsibilities

Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front‑line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.

• Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias‑free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.
• Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.
• HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
• Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.

Qualifications

• Bachelor’s degree in Human Resources or related field • 3‑5 years’ relevant experience in the areas of HR Partnering • Strong HR acumen, including strong problem‑solving skills, critical thinking and analysis • Experience working in a highly matrixed organization • Ability to identify problems and drive appropriate solutions independently • Proven track record of successfully partnering with senior‑level stakeholders
• Master’s degree in Human Resources or related field • Proven track record of accomplishments in a dynamic environment, which is fast‑paced and customer‑driven • Proven ability to prioritize, meet deadlines and make the best use of available resources • Project management and the ability to deliver, with a proven track record of influencing through data‑driven recommendations • Coaching and consulting skills; Ability to work with and influence multiple stakeholders • Experience developing and implementing country‑level or regional HR programs or initiatives

Inclusivity and Accommodation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.