HR Onboarding

JPMorganChase; Mumbai; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading financial institution is seeking a Senior HR Global Onboarding team member in Mumbai to enhance the onboarding experience for new hires. The role involves interacting with employees on HR inquiries and maintaining high service standards. Ideal candidates possess 4-5 years in HR, strong communication, and analytical skills. This position requires flexible work hours and contributes to a diverse workplace culture. Be part of a dynamic team fostering employee engagement and support.

Qualifications

• 4-5 years of experience in a Human Resources role.
• Strong communication skills, both verbal and written.
• Ability to adhere to procedures and company guidelines.

Responsibilities

• Communicates with employees to resolve inquiries.
• Completes call and case tracking actions.
• Processes HR-related transactions to enhance customer experience.
• Meets service level and productivity metrics.

Skills

Active listening

Interpersonal skills

Analytical skills

Problem-solving skills

Customer service mindset

Collaboration skills

Tools

Microsoft Office

HR Systems

Job description

Develop your career in Human Resources by mastering the art of flawless transactional execution. If you thrive in a team environment and love customer service, this client‑centric role was made for you.

As a HR global new hire onboarding senior team member, you deliver a best in class, simplified and personalized experience to new hires in support of their HR needs. You interact with all employee types at various levels on a range of topics and/or issues using strong attention to detail, thoughtfulness, and empathetic support. You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities

• Communicates with employees verbally and in writing to resolve general to complex inquiries
• Closely adheres to procedures to complete all call and case tracking actions needed to record interactions
• Follows guides to process HR related transactions/activities to provide an exceptional customer experience
• Meets service level, quality, and productivity metrics as outlined on scorecards
• Follows all established processes, policies, company guidelines and regulations

Required qualifications, capabilities, and skills

• Demonstrated active listening, probing, and reading comprehension skills
• Demonstrated interpersonal skills with a customer obsessed mindset
• Proven analytical and problem‑solving skills
• Demonstrated ability to work in a team environment and collaborate with peers

Preferred qualifications, capabilities, and skills

• 4-5 year experience in a Human resources
• Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)

Work schedule

• Must be able to work flexible hours and rotation shifts (Monday through Friday)
• Must be able to work overtime and weekends to support business needs

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business – working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.