HR Content Knowledge Management Lead

Astellas-5c3299a9; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Astellas in Bengaluru seeks an HR Knowledge Management Lead to oversee the global KM capability, governance, and continuous improvement of HR knowledge. You will drive standards, lifecycle management, and digital self-service across HR, partnering with Process Owners and technology teams to enable AI-enabled self-service.

The role emphasizes optimizing knowledge for ServiceNow and AI, building a global knowledge community, and delivering measurable improvements in knowledge quality and employee

Qualifications

• 8 to 10 years of experience managing global HR policies and practices, deep understanding of KM principles, governance, content lifecycle management and best practice.
• Ability to establish standards, governance and quality controls for HR knowledge.
• Experience leading KM initiatives across HR and collaborating with diverse stakeholders.

Responsibilities

• Lead the global HR Knowledge Management capability with direction, governance and subject-matter expertise.
• Own the HR KM governance framework and lifecycle management across content creation, review, publishing and ownership.
• Partner with Global Process Owners and HR stakeholders to create, simplify and improve employee and manager-facing knowledge.
• Lead KM within ServiceNow to optimize the HR knowledge base for findability and digital self-service and identify AI opportunities.
• Ensure content is optimized for AI, chatbot and virtual agent capabilities with tech teams.

Skills

Knowledge Management

Governance

Stakeholder collaboration

Analytical skills

Education

Bachelor’s or master’s degree in related field

Tools

ServiceNow

Job description

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Purpose and Scope:

The HR Knowledge Management Lead is responsible for leading the global HR Knowledge Management capability, ensuring employees, managers and HR teams have access to accurate, up to date and easy-to-understand HR knowledge. The role establishes and drives knowledge governance, standards and continuous improvement, partnering across HR and other functions to optimize knowledge for digital self-service, ServiceNow and emerging AI capabilities while improving the overall employee experience.

Responsibilities and Accountabilities:

• Lead the global HR Knowledge Management capability, providing direction, governance and subject-matter expertise to ensure HR knowledge is accurate, relevant, consistent, accessible and easy to understand.
• Own the HR Knowledge Management governance framework and standards, including content creation, review, approval, publishing, ownership and lifecycle management, driving clear accountability across HR.
• Partner with Global Process Owners, People Services, People Enablement, People Partners and other HR stakeholders to create, simplify, standardise and continuously improve employee and manager-facing knowledge.
• Lead Knowledge Management within ServiceNow, optimizing the HR knowledge base for findability, usability and digital self-service, while identifying opportunities to reduce avoidable HR queries through better knowledge.
• Ensure HR knowledge is optimized for AI, chatbot and virtual agent capabilities, working with Employee Digital Experience and technology teams to ensure content is appropriately structured and maintained to support effective AI-enabled self-service.
• Use analytics, employee feedback, case trends and self-service insights to identify knowledge gaps and improvement opportunities, maintain a prioritized improvement backlog and measure the impact of changes.
• Build and lead a strong global knowledge community, developing effective relationships with content owners and contributors, providing coaching and guidance, and championing consistent Knowledge Management standards and best practice.
• Support the prioritization and delivery of Knowledge Management activities and continuous improvement, coordinating resources and partnering across Employee Digital Experience to ensure Knowledge Management supports the wider HR digital experience, self-service and automation strategy.

Requirements

Required Qualifications:

• Bachelor’s or master’s degree in related field
• 8 to 10 years of experience managing global HR policies and practices, deep understanding of Knowledge Management principles, governance, content lifecycle management and best practice. Able to establish standards and drive a consistent, sustainable KM approach across HR
• Ability to establish and maintain content standards, ownership models, governance and quality controls, ensuring HR knowledge is clear, accurate, accessible and appropriately maintained.

Preferred Qualifications:

What awaits you at Astellas?

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Our Organizational Values and Behaviors

Values :Innovation, IntegrityandImpactsit at the heart of what we do.

Behaviors :We come together asOne Astellas,working withcourageand a sense ofurgency. We areoutcome focusedand consistently takeaccountabilityfor our personalcontribution.

Our organization is committed to diversity, equal opportunity, and affirmative action. We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

EEO is the Law