HR Business Partner Manager (Non-Technical)

Meesho; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Meesho in Bengaluru seeks an experienced HR leader to drive HRBP and Employee Relations for a large contract/field workforce. You will partner with business leaders to shape workforce strategy, resolve complex ER matters, and lead a six-member team across locations.

You will manage investigations, ensure compliance with labour laws, and drive governance across hiring, onboarding, and payroll processes, while championing a fair, transparent workplace culture.

Qualifications

• 6–10 years of progressive HR experience with HRBP and ER exposure.
• Experience managing large distributed contract/field workforce.
• Proven ER case handling and workplace investigations.
• Partner with senior leaders on workforce planning and attrition.
• Knowledge of labour laws, compliance, contractor governance.
• Experience managing staffing partners and lifecycle processes.
• Prior experience leading HRBP or ER teams.
• Strong stakeholder management, investigation, data-analysis capabilities.
• Ability to handle confidential matters and fast-paced environment.
• Willingness to travel across locations.

Responsibilities

• Partner with Leaders and Finance on headcount budgeting and workforce deployment.
• Maintain visibility on headcount, vacancies, redeployments, contracts, attrition, costs.
• Partner with managers on performance management and succession planning.
• Use workforce data to identify trends, risks, and improvement opportunities.
• Lead Employee Relations across locations and resolve concerns.
• Lead investigations into misconduct, fraud, harassment, absenteeism, conflicts of interest.
• Partner with Legal, POSH and HR leadership on high-risk matters.
• Guide HRBPs on grievance handling and disciplinary processes.
• Ensure ER decisions follow policies, laws, and due process.
• Provide governance over hiring, onboarding, payroll inputs, and exits.
• Monitor compliance with wages, labour laws, contractor obligations.
• Conduct periodic audits and strengthen SOPs, dashboards, and governance.

Skills

Workforce planning

Headcount budgeting

Organizational design

Employee relations

Performance management

Talent development

Grievance handling

Investigations

Data analysis

Stakeholder management

Education

MBA/PGDM in HR

Job description

Manager – HRBP & ER

About the Team

Our HR team operates as a strategic partner to the business, focused on cultivating a high-performance culture where exceptional talent thrives. Our work is fundamentally guided by the DICE (Democratize Internet Commerce for Everyone) mission, which underpins our approach to all people strategies. Our core mandate centers on two critical pillars: driving world-class Talent Density and continuously elevating Employee Experience. We achieve this by relentlessly attracting, developing, and retaining the highest caliber of professionals, ensuring that every individual contributes significantly to our success. Concurrently, we are committed to shaping an unparalleled employee experience—one defined by transparent communication, meaningful development, and a deeply engaging, inclusive culture. As stewards of the company's most valuable asset—its people we design, implement, and champion people strategies that directly translate into sustained business growth and a position as one of India’s most sought-after e-commerce destinations.

About the Role

We are looking for an experienced HR professional to lead two equally important charters: HR Business Partnering for the 3P/contract workforce and Employee Relations. The role will manage a team of 6 direct reports supporting office, work-from-home, and field-based employees across multiple businesses and locations. The incumbent will partner closely with Business Leaders, HR Leadership, Legal, Finance, Talent Acquisition, HR Operations, Payroll, Ethics and Investigations, and staffing partners. The role requires strong business understanding, people leadership, ER expertise, data-driven decision-making, and the ability to manage complex and sensitive matters with fairness, maturity, and speed.

What you will do

• Partner with Business Leaders and Finance teams on workforce planning, headcount budgeting, organizational design, productivity, cost optimization, and workforce deployment.
• Maintain visibility on headcount, hiring, vacancies, redeployments, contract renewals, non-renewals, attrition, organizational structure, and workforce costs.
• Partner with managers on performance management, talent development, succession planning, retention, and performance improvement plans.
• Use workforce data to identify trends, risks, and improvement opportunities and recommend appropriate business and people interventions.
• Lead the Employee Relations charter across businesses and locations, ensuring fair, consistent, and timely resolution of employee concerns.
• Manage complex cases involving misconduct, fraud, harassment, absenteeism, behavioural concerns, conflicts of interest, dual employment, bribery, and policy violations.
• Lead or oversee workplace investigations, including complaint assessment, interviews, evidence review, documentation, findings, and recommendations.
• Partner with Legal, Ethics and Investigations, POSH committees, Business Leaders, and HR Leadership on complex or high-risk matters.
• Guide HRBPs and managers on grievance handling, corrective action, disciplinary processes, performance concerns, and sensitive employee conversations.
• Ensure ER decisions follow organizational policies, applicable laws, principles of natural justice, and established precedents.
• Provide governance oversight for hiring, onboarding, background verification, attendance, payroll inputs, insurance, contract renewals, and exits.
• Monitor compliance with minimum wages, statutory requirements, labour laws, contractor obligations, and internal policies.
• Conduct periodic audits, review vendor performance, and strengthen SOPs, controls, dashboards, and governance mechanisms.
• Lead, coach, and develop six direct reports across the HRBP and ER charters, with clear goals, accountability, and operating rhythms.
• Build team capability in business partnering, investigations, documentation, data analysis, labour-law compliance, and stakeholder management.
• Review key deliverables and escalations while enabling team members to independently manage their respective businesses and responsibilities.

What you will need

• 6 - 10 years of progressive HR experience, with significant exposure to both HR Business Partnering and Employee Relations.
• Experience managing a large, distributed contract, third-party, fixed-term, field, operations, or high-volume workforce.
• Proven experience handling complex ER cases, workplace investigations, disciplinary actions, grievances, performance concerns, and fraud-related matters.
• Strong experience partnering with senior leaders on workforce planning, organizational effectiveness, performance, talent, and attrition.
• Good understanding of labour laws, statutory compliance, minimum wages, contractor governance, and audit requirements.
• Experience managing staffing partners and governing employee-lifecycle processes.
• Prior experience leading and developing an HRBP or ER team is essential.
• Strong stakeholder management, communication, conflict resolution, investigation, documentation, and data-analysis capabilities.
• Sound judgment, high ownership, attention to detail, and the ability to handle confidential matters independently.
• Ability to operate effectively in a fast-paced, ambiguous, and high-pressure environment.
• Willingness to travel and support teams across multiple locations.
• MBA/PGDM or equivalent postgraduate qualification in Human Resources.
• Certification in Labour Laws, Industrial Relations, POSH, or workplace investigations will be an added advantage.

About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India. Our Mission Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online. We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners. Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles. We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks. To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience. At Meesho, we are committed to creating an inclusive and accessible workplace where every individual can thrive. In compliance with the Rights of Persons with Disabilities Act, 2016 , we uphold the following principles: Equal Opportunity : We ensure that employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent to perform the job. Accessible Workplace : Our facilities are designed to be fully accessible, with amenities and assistive devices provided to support differently abled individuals in their work. Inclusive Hiring Process : We adopt a transparent and non-discriminatory selection process, including providing application forms in alternate formats and offering reasonable accommodations during interviews upon request. Career Growth : We provide adequate training post-recruitment and pre-promotion, with training materials available in accessible formats to enable equal career progression. Support & Confidentiality : A dedicated liaison officer/committee addresses concerns and grievances, while maintaining strict confidentiality of disability-related information. Awareness & Inclusion : We conduct awareness programs to promote a culture of inclusivity across the organization. Meesho welcomes applicants and employees of all abilities and is dedicated to fostering an environment where differently abled persons can achieve their full potential.

Experience Level

Mid Level