Housekeeping Associate

Marriott Hotels India; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Marriott International in Mumbai is seeking a Housekeeping Associate to support daily room operations, verify room status, and prioritize cleaning tasks to ensure timely turnover. You will liaise with Front Office, Engineering, and Laundry, document discrepancies, and maintain Do Not Disturb lists while upholding Marriott standards of cleanliness and courtesy.

Candidates should have a high school diploma or GED, and prefer at least 1 year of related experience; a professional appearance and

Qualifications

• High school diploma or GED required for front desk or housekeeping roles.
• Customer service experience is preferred.
• Ability to follow instructions and sustain a professional appearance.

Responsibilities

• Run sold room reports, verify room status, and prioritize cleaning.
• Coordinate with Housekeeping, Engineering, Front Office, and Laundry to resolve issues.
• Prepare and distribute room assignments and update Do Not Disturb lists.
• Input and track work-related information using computer systems.

Skills

Guest service

Communication skills

Teamwork

Professional language

Computers basics

Education

High school diploma or GED

Tools

Computer basics

Job description

Housekeeping Associate POSITION SUMMARY

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of 'Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level