Hotel Partner Solutions Specialist (Gurgaon)

Expedia, Inc.; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

Expedia Group is seeking a guided-level Infrastructure/Platform support associate to help with investigations, data analysis, and remediation of internal and external disruptions. The role emphasizes learning foundational infrastructure concepts and applying basic scripting in a technical environment.

Learn to collect data, identify root causes, and document resolutions while collaborating with cross-functional teams to improve services for travelers and partners.

Qualifications

• Demonstrates production and/or data analysis work experience.
• Supports day to day operations in technical environments.
• Familiar with basic cloud infrastructure concepts and one programming language.

Responsibilities

• Assist with issue investigations and remediation.
• Analyze data to identify improvements and report findings.
• Coordinate with technical teams to resolve disruptions and incidents.

Skills

Observability basics

Cloud fundamentals

Scripting basics

Incident investigation

Data analysis

Documentation

Communication

Education

Data analysis experience

Technical operations support

A+ Certification

AWS Foundational

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Role Summary

A supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. This person assists with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.

Experience

0-2 years

Education

• Demonstrates production and/or data analysis work experience.
• Supporting day to day operations in technical environments.

A+ Certification or equivalent

AWS Foundational

Functional/ Technical Skills

• Collects information to understand problems and identify their origin.
• Researches precedents and known solutions for basic or routine problems.
• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
• Is familiar in working with infrastructure services.
• Able to configure or operate cloud infrastructure through tools or interfaces.
• Understands lower-level complex systems.
• Has a broad understanding of observability and operational tools.
• Has a foundational understanding of software testing principles.
• Is familiar with basic concepts of one programming or scripting language (e.g. JavaScript or bash).
• Knows basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz).
• Basic understanding of how team goals fit a business need.
• Assists with issue or incident investigations by gathering and documenting necessary information.
• Identify, research, test and escalat bugs to the appropriate team for resolution
• Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities.
• Understands how to proceed with collecting data on customer and employee satisfaction, and supports the data collection and analysis process.
• Applies technical expertise to resolve service and system disruption in coordination with technical teams.
• Recommends interim and long-term solutions to complex problems to ensure successful resolution; guides the analysis of a problem all the way to a successful resolution.
• Contacts required resources both inside and outside the company as necessary to resolve the problem.
• Develops/maintains support documentation for use by all levels of support personnel.
• Identifies simple known patterns (a figure, object, word, or sound) that are hidden in other distracting material understand opportunities for improving services and/or products.
• Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.
• Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).
• Considers and understands the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
• Reports clearly on current work status.
• Asks challenging questions when empowered to do so.
• Coordinates bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions.
• Thinks holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.
• Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.
• Researches and analyzes complex technical data using statistical methods.
• Identifies that there is a need for process improvement and actively seeks guidance from their Manager on how to achieve this. Sees where efficiency and process improvement are needed within their immediate team.
• Demonstrates an openness and flexibility to adapting their work to new processes to streamline and be more efficient.
• Assists with the development of business area standards and procedures.
• Collaborates with team members to co-develop and solve problems.
• Proactively reaches out to meet peers across environment and collaborates to solve problems.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.