Home Connect Master Supervisor

Jio; Kamrup Metropolitan; On-site; INR 7,00,000 - 12,00,000; Full time

Job summary

A leading telecommunications company is seeking a Home Connect Master Supervisor in Kamrup Metropolitan, Assam. The ideal candidate will have a graduation or diploma in relevant fields and 5-8 years of experience. Responsibilities include driving home connect operations, training technicians, and ensuring customer satisfaction. The role requires strong planning, team management, and execution skills. If you are passionate about service excellence and coaching, apply now to join a dynamic team.

Qualifications

• Graduation or Diploma in ECE/Telecommunication/IT/CS.
• 5-8 years of experience required.

Responsibilities

• Drive home connect and care operations in the assigned territory.
• Source and train technicians by teeing up with target colleges.
• Conduct classroom and on-the-job trainings for technicians.
• Mentor and guide technicians to enhance productivity.
• Ensure zero defect execution of home connect activity.
• Drive home connect installation and fault repair related SLA.
• Ensure customer satisfaction.
• Ensure adherence to processes as per company defined SLAs.

Skills

Product service knowledge

Knowledge of IT tools usage

Speak local language

Planning and organizing skills

Team Management Skills

Execution excellence

Communication skills

Coaching skills

Customer focus

Education

Graduation or Diploma (ECE / Telecommunication/ IT/ CS)

Job description

We at Jio are hiring for Home Connect Master Supervisor

Key requirements are

1. Graduation or Diploma( ECE / Telecommunication/ IT/ CS)

2. Experience of 5-8 years

Job Description

1. Drive home connect and care operations in the assigned territory
2. Source and train technicians by teeing up with target colleges
3. Conduct classroom and on the job trainings for technicians
4. Mentor and guide technicians to enhance productivity
5. Ensure zero defect execution of home connect activity
6. Drive home connect installation and fault repair related SLA
7. Ensure customer satisfaction
8. Ensure adherence to processes as per company defined SLAs

Skills and Competencies

1. Product service knowledge
2. Knowledge of IT tools usage
3. Speak local language
4. Planning and organizing skills
5. Team Management Skills
6. Execution excellence
7. Communication skills
8. Coaching skills
9. Customer focus