Hiring Technical Customer Service & Sales Executives | Jaipur | Salary

THR Consultants; Jaipur; On-site; INR 452,000 - 497,000; Full time

Benefits offered by this job

PF/ESIC/Medlicaim/Gratuity

Cab facility for night shifts

Training & Career Growth

Hotel stay for outstation candidates

Travel tickets arranged

Job summary

THR Consultants in Jaipur is hiring Technical Support Sales Executives for its Tech CS Process. The role involves handling customer interactions via voice, chat, and email channels, providing technical solutions, and driving sales through consultative conversations.

The position is an on-site role based in Jaipur with rotational shifts (24x7) and 5-day work weeks. You will meet KPIs such as CSAT, quality, productivity, and sales, and participate in training and career growth opportunities.

Qualifications

• Graduation is mandatory.
• Minimum 1+ year of experience in Customer Service/Technical Support/Sales.
• International BPO experience preferred.

Responsibilities

• Handle inbound and outbound customer interactions via calls, chat, and email.
• Understand customer concerns and provide accurate technical solutions.
• Drive sales through upselling and cross-selling during interactions.
• Deliver high customer satisfaction while achieving sales targets.
• Maintain proper documentation of customer interactions.
• Meet KPIs such as CSAT, Quality, Productivity, and Sales.

Skills

English fluency

Customer handling

Sales skills

Technical troubleshooting

Education

Graduation

Job description

We are hiring Technical Support Sales Executives for our Tech CS Process. The role involves handling customer interactions via voice, chat, and email channels, assisting with technical queries, and driving sales through consultative conversations.

Candidates will be responsible for delivering excellent customer experience while meeting key performance and sales targets. This is a work-from-office role based in Jaipur.

Key Responsibilities

• Handle inbound and outbound customer interactions via calls, chat, and email
• Understand customer concerns and provide accurate technical solutions
• Drive sales through upselling and cross-selling during interactions
• Deliver high customer satisfaction while achieving sales targets
• Maintain proper documentation of customer interactions
• Meet KPIs such as CSAT, Quality, Productivity, and Sales

Eligibility Criteria

• Education: Graduation is mandatory
• Experience: Minimum 1+ year of experience in Customer Service/ Technical Support / Sales
• International BPO experience preferred

Skills Required:

• Excellent verbal and written communication skills in English
• Strong customer handling and sales skills
• Basic technical troubleshooting knowledge
• Ability to work in a fast-paced environment

Work Schedule

• Rotational shifts (24x7)
• Rotational week-offs
• 5 days working

Compensation & Benefits

• CTC will be 40.5K - 44.5K CTC+ 1.5K PLI depending upon on your experience and Interview Process
• Statutory Benefits: PF / ESIC / Mediclaim / Gratuity
• Cab Facility: Partially paid cabs available for night shifts
• Training & Career Growth

Additional Benefits

• 10-days Hotel stay for outstation candidates (dual occupancy sharing)
• Travel tickets and hotel arrangements will be organized by the company
• No reimbursement for personal travel will be catered
• No leaves permitted during the first 3 months of training