Hiring: Network Delivery Project Manager, GDI/CTO - October 13th 2025

Rwindia; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Rwindia is seeking a Service Delivery Manager - Technical Administration Manager to oversee hybrid infrastructure operations and outsourcing partners in Mumbai. The role requires strong ITSM, governance, and incident/change management skills, with a focus on service quality and security across Windows, Linux, VMware, and Azure environments.

The candidate will coordinate with internal competence centers and external partners, lead DR/BC planning, and drive continuous improvement while ensuring

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Proven experience in IT service management and outsourcing governance.
• Strong knowledge of Windows, Linux, VMware and cloud infrastructure.
• Excellent communication and stakeholder management skills.

Responsibilities

• Govern outsourced operations and ensure SLA adherence.
• Coordinate incident, change and problem management with providers.
• Drive continuous improvement of service quality and governance.
• Support DR planning and production transition activities.

Skills

Windows administration

Linux administration

VMware administration

Azure cloud

Tomcat middleware

MySQL databases

Ansible automation

Education

Bachelor's degree in Computer Science or IT

Tools

VMware

Azure

Tomcat

MySQL

Ansible

Job description

Role Overview

The Service Delivery Manager - Technical Administration Manager (SDM-TAM) ensures operational excellence, technical governance, and service quality across shared infrastructure environments. This role supervises the outsourcing partner for day-to-day operations, handles incident and change management, oversees technical activities, ensures SLA compliance, and drives continuous improvement across hybrid infrastructures (Windows, Linux, VMware, AIX, AS400, Azure).

Key Responsibilities

Operational Governance & Outsourcer Management

• Ensure operational excellence for "Manage" and "Faire-Faire" activities executed by the outsourcer

• Act as the primary interface between internal competence centers and outsourcing teams

• Monitor and govern technical operations, reviewing and challenging proposed procedures and solutions

• Ensure SLA compliance, penalty implementation, and billing validation (WorkUnit, storage reporting, etc.)

Incident, Change & Problem Management

• Handle major incidents affecting application contracts-communication, monitoring, and RCA

• Support provider teams in resolving critical incidents

• Ensure effective change communication and status reporting to management and competency centers

Service Quality & Continuous Improvement

• Drive continuous improvement of service quality, processes, governance, and infrastructure usage

• Oversee capacity planning and resource adequacy

• Ensure quality of technical documentation and process transparency

• Strengthen the technical expertise of service providers

Project & Transformation Support

• Support project managers and architects during requirement framing, project planning, and transition to production

• Participate in DRP (Disaster Recovery Plan) testing and ensure infrastructure compliance with security policies

• Validate and monitor technical activities linked to application contracts

Internal and External Stakeholders

Internal Contacts

• Cloud Services Department Teams

• TAMs, SDMs, Lead Operations

• Lead Architect, Project Lead, Product Lead

• Cloud Services Architects & Experts

• Business Continuity Manager

• Security Officer

• Business Relationship Managers

• Business Control & Finance Team

External Contacts

• Competence centers

• Outsourcing partners

Required Skills & Qualifications

Technical Skills

• Windows, Linux, VMware administration

• Azure (private & public cloud, IaaS, VM, storage, load balancers)

• Middleware (Tomcat) and Databases (MySQL)

• Ansible or equivalent automation tooling

• Strong understanding of OS, DB, virtualization, storage, networking, cybersecurity

• Technical infrastructure management across hybrid environments

Service Management Skills

• ITIL (incident, problem, change)

• SLA adherence, vendor governance, WorkUnit billing validation

• Service delivery & operational governance

• Quality of service measurement and reporting

Soft Skills

• Excellent communication (spoken & written English)

• Strong stakeholder engagement & leadership

• Dynamism, autonomy, initiative, responsiveness

• High rigor, analytical mindset, problem-solving capability

• Customer-first approach

Education

Bachelor's degree in Computer Science, Information Technology, or related field.

Benefits

• Work with global digital & cloud infrastructure teams

• Exposure to mission-critical IT environments

• Structured, process-driven, and innovation-oriented culture

• Opportunity to lead and govern enterprise infrastructure operations

• Competitive compensation and growth opportunities