Hiring For Customer service - Educational Loan / Fresher & Exp

Teleperformance (TP); Mumbai, Navi Mumbai, Thane; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A customer service company is seeking a Customer Service Executive for the Avanse Sampark Educational Loan Process in Mumbai. The role requires handling inbound calls, providing accurate information, and maintaining service quality. Candidates should be graduates or HSC holders with customer service experience and good communication skills in English and Hindi. The job offers a full-time position with centralized pick-up and drop facility.

Benefits

Centralized pick-up and drop facility

Qualifications

• Graduate fresher or graduate with a minimum of 6 months of experience.
• HSC candidates with at least 6 months of customer service experience may also apply.
• Basic computer knowledge is required.

Responsibilities

• Handle inbound calls and respond to customer inquiries related to educational loans.
• Provide accurate information and resolve customer issues in a timely manner.
• Coordinate with internal teams for issue resolution.

Skills

Good communication skills in English

Good communication skills in Hindi

Customer-oriented with a positive attitude

Education

Graduate fresher

HSC with customer service experience

Job description

Job Role: Customer Service Executive Educational Loan Process (Inbound)

Process: Avanse Sampark Educational Loan Process

Salary: 18,500 (in-hand) | 23,000 (CTC)

Shift Timings: Between 8:00 AM 9:00 PM (any 9-hour shift)

Week Off: Sunday (fixed)

Location: Ashar IT Park, Thane

Job Description: We are looking for enthusiastic and customer-focused individuals to join our customer service team for the Avanse Sampark Educational Loan Process. The role involves handling inbound customer queries, providing accurate information, and ensuring a smooth customer experience.

Key Responsibilities:

• Handle inbound calls and respond to customer inquiries related to educational loans
• Provide accurate information and resolve customer issues in a timely manner
• Maintain call records and ensure high-quality service standards
• Coordinate with internal teams for issue resolution
• Adhere to process guidelines and performance targets

Requirements:

• Graduate fresher or graduate with a minimum of 6 months of experience
• HSC candidates with at least 6 months of customer service experience may also apply
• Good communication skills in English and Hindi
• Basic computer knowledge
• Customer-oriented with a positive attitude

Additional Benefits:

• Centralized pick-up and drop facility provided

Employment Type: Full-time

To Apply / Contact for more information

HR Vaibhavi - 7796426975