HIH–Operating Effectiveness Senior Analyst

Cigna Health and Life Insurance Company; Hyderabad; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Evernorth Health Services India in Hyderabad is seeking a detail-oriented IT Project Management Senior Analyst to evaluate and improve business processes. You will analyze data, develop sustainable process enhancements, and support transformation initiatives with cross-functional stakeholders.

The role emphasizes data-driven insights, monitoring KPIs, and collaborating to implement new processes and tools while maintaining governance standards.

Qualifications

• Bachelor’s degree in business, Operations, Analytics, Information Systems, or related field.
• Experience in business process analysis, process improvement, or operations support.
• Strong analytical and problem-solving skills.
• Experience with data analysis, reporting, and performance metrics.
• Advanced Microsoft Excel skills.
• Proficiency in PowerPoint and presentation development.
• Experience with Power BI, Tableau, or similar BI tools preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and stakeholders.
• Experience with project tracking and collaboration tools.

Responsibilities

• Analyze and document current business processes and workflows.
• Identify process gaps, inefficiencies, and improvement opportunities.
• Develop and recommend practical process improvement solutions.
• Collect, validate, and analyze operational data and metrics.
• Create dashboards, reports, and performance summaries.
• Monitor KPIs and process effectiveness.
• Conduct root cause analysis and recommend corrective actions.
• Collaborate with stakeholders to gather business requirements.
• Present findings, insights, and recommendations to business partners.
• Support process standardization and continuous improvement initiatives.
• Track project actions, risks, dependencies, and timelines.
• Assist with implementation of new processes, tools, and technologies.
• Support change management and adoption activities.
• Research industry best practices and benchmarking opportunities.
• Resolve non-routine operational issues and escalations.
• Maintain process documentation and governance standards.
• Partner with cross-functional teams to improve operational efficiency.
• Contribute to business transformation and process reengineering efforts.

Skills

Analytical thinking

Excel advanced

Communication

Presentation skills

Stakeholder management

Multitasking

Problem solving

Education

Bachelor’s degree in business/OPS/analytics or related

MBA in Finance (Preferable)

Tools

Power BI

Tableau

Job description

HIH – IT Project Management Senior Analyst

INTRODUCTION TO EVERNORTH: Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India. About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna: The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Job Overview

We are seeking a detail-oriented and analytical IT Project Management Senior Analyst to evaluate, measure, and improve business processes across the organization. The role focuses on identifying operational inefficiencies, analyzing business data, and developing sustainable, repeatable process improvements that drive productivity, quality, and cost optimization. The ideal candidate will leverage data-driven insights, collaborate with cross-functional stakeholders, and support the implementation of process enhancements and business transformation initiatives. This individual will solve a range of business process challenges using established methodologies and contribute to continuous improvement efforts while working independently with guidance from senior team members when needed.

Key Responsibilities

• Analyze and document current business processes and workflows.
• Identify process gaps, inefficiencies, and improvement opportunities.
• Develop and recommend practical process improvement solutions.
• Collect, validate, and analyze operational data and metrics.
• Create dashboards, reports, and performance summaries.
• Monitor key performance indicators (KPIs) and process effectiveness.
• Conduct root cause analysis and recommend corrective actions.
• Collaborate with stakeholders to gather business requirements.
• Present findings, insights, and recommendations to business partners.
• Support process standardization and continuous improvement initiatives.
• Track project actions, risks, dependencies, and timelines.
• Assist with implementation of new processes, tools, and technologies.
• Support change management and adoption activities.
• Research industry best practices and benchmarking opportunities.
• Resolve non-routine operational issues and escalations.
• Maintain process documentation and governance standards.
• Partner with cross-functional teams to improve operational efficiency.
• Contribute to business transformation and process reengineering efforts.

Required Qualifications

• Bachelor’s degree in business, Operations, Analytics, Information Systems, or related field.
• Experience in business process analysis, process improvement, or operations support.
• Strong analytical and problem-solving skills.
• Experience with data analysis, reporting, and performance metrics.
• Advanced Microsoft Excel skills.
• Proficiency in PowerPoint and presentation development.
• Experience with Power BI, Tableau, or similar BI tools preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and stakeholders.
• Experience with project tracking and collaboration tools.

Preferred Qualifications

• Knowledge of Lean, Six Sigma, or continuous improvement methodologies.
• Experience with business transformation or change management initiatives.
• Familiarity with process mapping and workflow documentation.
• Experience supporting implementation of new processes or technologies.
• Experience 3–5 years in operations, business analysis, process improvement, consulting, PMO, change management, stakeholder management, communications, or a related field.

Education

• Bachelor’s degree in business, Operations, Engineering, Management, Communications, or related field.
• MBA in Finance (Preferable)

Work Hours

Work Hours: 2:30PM IST to 11:30 PM IST

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.