Helpdesk Senior Representative- L1 Support

NTT America, Inc.; Dadri; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading global innovator in business services is seeking a Helpdesk Senior Representative- L1 Support in Dadri, Uttar Pradesh. The ideal candidate will excel in IT Service Desk support and possess exceptional communication skills. Candidates must be prepared for 24/7 rotational shifts and must work from the office. Join a forward-thinking organization and be part of an inclusive team.

Qualifications

• Excellent communication skills, comfortable working with various stakeholders.
• Great team player.
• 24/7 rotational shifts and week offs are mandatory.

Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Record, update, and expedite support issues promptly.
• Engage in discovering new IT business tools.

Skills

Excellent English written and verbal communication skills

Exceptional customer service skills

Strong troubleshooting skills

Ability to work independently

IT software and hardware troubleshooting knowledge

Job description

Req ID: 313123

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Representative- L1 Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

General Duties and Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and expedite support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Requirements for this role

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts and week offs and work from office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug‑finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long‑term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en).

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).