Helpdesk Senior Representative - ITIL

NTT DATA North America; Bengaluru Urban; On-site; INR 420,000 - 600,000; Full time

Job summary

NTT DATA in Bangalore, Karnataka, India, is seeking a Helpdesk Senior Representative - ITIL to deliver frontline IT service desk support, covering Windows, macOS, iOS, Android, and Google Suite environments. You will engage with diverse stakeholders and drive incident resolution in a fast-paced setting.

The role requires excellent English communication, strong customer service, and a proactive approach to tool and process improvements within a global team.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player with ability to work with diverse stakeholders.
• Strong troubleshooting skills and ability to diagnose and resolve issues.
• Ability to work independently within a global team.
• Experience with IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

Responsibilities

• Provide exceptional IT Service Desk support and guidance to end-users for IT devices, applications, or processes.
• Record, update, and escalate issues promptly to the next level.
• Support onboarding activities for end-users.
• Collaborate with internal IT teams on testing, integration, and maintenance.
• Explore new IT tools and suggest improvements.

Skills

Excellent English communication

Customer service

Team player

Stakeholder communication

Troubleshooting

Independent work

IT troubleshooting across devices

Tools

Google Suite

Microsoft Environment

Windows 10

macOS

iOS

Android

Job description

Req ID: 369158

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas
• 24/7 rotational shifts and week offs and Work from Office mandatory

Requirements for this role

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.