Helpdesk Manager - Account/Delivery Management

NTT DATA, Inc.; India; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

NTT DATA Services in Noida, Uttar Pradesh is seeking a Helpdesk Manager - Account/Delivery Management to lead 24x7 support operations, manage SLAs and KPIs, and maintain strong customer relationships.

You will drive service improvement, cost-saving initiatives, and cross-functional collaboration while mentoring teams and guiding transition and project activities. The role requires 8+ years in service desk leadership and strong MS Office tools proficiency.

Qualifications

• Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
• Sound Industry Domain Knowledge.
• Budget / Cost pyramid management.
• Transition management.
• Project management.
• Exceptional listening abilities and detail oriented.
• Demonstrates the ability to multi-task.
• Ability to work in heterogeneous environment.
• Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

Responsibilities

• Responsible for SLA’s & KPI’s.
• Responsible for customer/stakeholder relationship management.
• Analyses the problem with the team and counterparts and suggest a solution.
• Responsible for Service Improvement plans and Continuous improvement plans.
• Responsible for Cost Savings and Productivity Improvement initiatives.
• Participate in business/people related projects.
• Demonstrates exceptional organizational skills.
• Demonstrates ability and success working in a team environment.
• Exhibits passion and alignment with our vision, values & operating principles.
• Provide cross functional support.
• Managing 24x7 Operations.
• Responsible for the performance of the teams, team leads.
• Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member.
• Responsible for upskilling / cross skilling team members.
• People attrition management.

Skills

Service Desk

Delivery management

Budget management

Project management

Tools

MS Visio

MS Excel

MS PowerPoint

Job description

Select how often (in days) to receive an alert: Create Alert

Helpdesk Manager - Account/Delivery Management

Date: Sep 26, 2026

Location: Noida, UP, IN

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Manager - Account/Delivery Management to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

General Duties and Responsibilities:

• Responsible for SLA’s & KPI’s
• Responsible for customer/stakeholder relationship management.
• Analyses the problem with the team and counterparts and suggest a solution
• Responsible for Service Improvement plans and Continuous improvement plans.
• Responsible for Cost Savings and Productivity Improvement initiatives
• Participate in business/people related projects
• Demonstrates exceptional organizational skills.
• Demonstrates ability and success working in a team environment.
• Exhibits passion and alignment with our vision, values & operating principles.
• Provide cross functional support
• Managing 24x7 Operations
• Responsible for the performance of the teams, team leads
• Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
• Responsible for upskilling / cross skilling team members
• People attrition management.

Requirements for this role include:

• Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
• Sound Industry Domain Knowledge
• Budget / Cost pyramid management
• Transition management
• Project management
• Exceptional listening abilities and detail oriented
• Demonstrates the ability to multi-task.
• Ability to work in heterogeneous environment
• Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

Preferences: Optional (nice-to-have’s)

• 6 sigma certifications
• Project Management certified

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .