Helpdesk Associate - ITIL

NTT DATA North America; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

NTT DATA North America in Noida, Uttar Pradesh, India, seeks a Helpdesk Associate - ITIL to provide first-line support, troubleshoot Windows and Mac issues, and coordinate with internal teams to resolve incidents quickly.

The role requires a graduate with 2+ years in technical support, strong English communication, and familiarity with AD, Outlook, and remote workspace tools. Rotational shifts and customer-focused service are essential.

Qualifications

• Graduate with minimum 2+ years of experience in a technical support role.
• Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
• Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.

Responsibilities

• Acts as liaison between customer and internal departments to resolve online system issues accurately and promptly.
• Provides Windows/Mac troubleshooting and support to end users, including device configurations and imaging tasks.
• Supports rotating shift requirements and maintains high-quality customer service.

Skills

Windows troubleshooting

Mac troubleshooting

MDM

Autopilot Device Setup

SCCM

Amazon Workspaces

Citrix

Active Directory

Outlook troubleshooting

Printer troubleshooting

Network drives

Education

Graduate

Tools

SCCM

Citrix

Active Directory

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

• Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Shift: Rotational shift.

Qualification: Graduate with minimum 2+ years of experience in a technical support role.

Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.

• Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.