Help Desk - L3 (ILD Support)

Circana; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Circana is seeking a Lead Application Support Engineer in Bengaluru to install, configure, and manage WebSphere/WebLogic/JBoss/Tomcat servers. You will support production deployments, troubleshoot WEB/JAVA apps, and work with platform teams to resolve client issues.

The role requires 6–9 years of experience, a Bachelor’s degree, and willingness to work UK/USA shifts, with strong communication and analytical skills to drive reliable operations.

Qualifications

• Bachelor’s Degree with quantitative component in related field.
• 6–9 years overall experience; 1–2 years analytical experience preferred.
• Experience installing, migrating, and deploying Enterprise Applications.
• 5+ years in production with WebSphere/WebLogic/JBoss.
• Knowledge of client/server architecture and AD/LDAP.
• Batch, Perl, UNIX or Shell scripting; automation experience welcomed.
• Willingness to work UK and USA shifts; strong communication skills.

Responsibilities

• Install, configure, administer and troubleshoot App Servers (WebSphere/WebLogic/JBoss/Tomcat).
• Deploy and manage applications in clustered environments; ensure SLA adherence.
• Debug WEB/JAVA apps, log analysis, performance issues, and support migrations.
• Collaborate with platform engineering to track and resolve client issues.

Skills

Analytical skills

Problem solving

Windows/Linux OS

Strong communication

Team collaboration

Generics support skills

Education

Bachelor’s Degree in Marketing, Business, or related field

Tools

WebSphere

WebLogic

JBoss

Tomcat

UNIX scripting

Perl

Shell scripting

Oracle DB

IHS/IIS

AD LDAP

Job description

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

Lead Application Support Engineer

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Job Responsibilities

• Installation, configuration, administration and troubleshooting issues with WebSphere/WebLogic/JBoss Application Servers.
• WebSphere/WebLogic/JBOSS Application Server and Tomcat Application Server.
• Horizontal and Vertical clustering and Workload Management Deploy Application in a clustered Environment.
• Understanding and debugging of WEB/JAVA applications, different logging, dealing with performance issues, development and QA support, migration support.
• Adhere to the support processes and best practices, and SLA requirements.
• Work with platform engineering teams on client issues tracking and resolution.

Requirements

• Bachelor’s Degree required in Marketing, Business, or related field with a quantitative component with overall experience of 6-9 years.
• 1-2 years of analytical experience preferred - Retail knowledge a plus.
• Worked on installation, migration, deployment of Enterprise Applications using
• Should have managed any industry leading Application or BI tool on WebSphere/WebLogic/JBOSS for at least 5 years in Production environment.
• Should have knowledge of client/server architecture and application meta repository.
• Working experience in batch, Perl, UNIX & Shell scripting (any one of them) and automation.
• Knowledge of Windows/Linux OS and Active directory (AD).
• Willingness to work in UK and USA shifts.
• Good oral and written communication.
• Generics support skills, good communication, debugging and analytical skills etc. are a prerequisite.
• Problem solving skills and attitude for self-learning newer applications.IRI Analytical Server
• IRI Advantage Platform and Unify
• IBM WebSphere
• Incident Management (CASD)
• Oracle DB
• Monitoring Tool
• AD LDAP
• IHS/IIS WEB Servers
• Unix commands
• Passion for consulting utilizing data and analytics.
• An inquisitive orientation to problem-solving and analysis
• Strong verbal communication skills
• Responsiveness and speed with an eye for detail & accuracy
• Ability to work well in teams and with clients
• Ability to balance and prioritize multiple competing tasks
• Creative thinking

Circana Behaviors

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Bangalore/ Pune.

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.