Head of MSS NFR, Bangalore

HSBC Holdings plc; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

HSBC Holdings plc in Bengaluru seeks a seasoned Head of MSS NFR to lead the non-financial risk function, shaping strategy and operating models for a multicountry environment. The role emphasizes governance, data and AI-enabled risk management across the MSS portfolio while ensuring alignment with global risk standards.

You will manage a Bangalore-based team, drive risk insights, and partner with senior stakeholders to strengthen controls and risk culture in a dynamic banking setting.

Qualifications

• Experience leading MSS Non-Financial Risk in a financial services setting.
• Ability to translate risk strategy into actionable priorities.
• Strong leadership and collaboration across global teams.
• Experience with data governance, AI in risk.
• Understanding of regulatory expectations in markets/ securities operations.

Responsibilities

• Lead the Bangalore MSS NFR team with clear priorities.
• Deliver MSS NFR strategy and operating model.
• Promote consistent processes across locations.
• Develop data and AI approaches with governance.
• Review risk assessments, incidents and remediation.
• Prepare materials for risk committees and exec reviews.
• Align with Group risk-management framework.
• Coach and develop team members.
• Drive risk transformation and data-quality initiatives.

Skills

MSS Non-Financial Risk

Risk management

Leadership

Data & AI governance

Stakeholder management

Job description

Job Title: Head of MSS NFR, Bangalore

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 58 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team as Head of MSS NFR, Bangalore.

Opportunity:

• Markets & Securities Services (MSS) Non-Financial Risk supports the business in identifying, quantifying and managing a range of risks. The team supports the identification, assessment, management, monitoring and reporting of risks arising from people, processes, systems, third parties and external developments.
• The role will lead the MSS Non-Financial Risk function in Bangalore, providing effective management, expertise and strategic direction across the MSS risk profile. This role also ensures that AI is developed for use within MSS NFR globally.
• The role will support the Global Head of MSS NFR in delivering the global strategy and operating model, while strengthening collaboration, data and AI capabilities, risk insight and consistent application of the Group risk-management framework.

In this role, you will:

• Lead and oversee the Bangalore MSS NFR team, setting clear priorities, accountabilities and objectives.
• Support the Global Head of MSS NFR in delivering the MSS non-financial risk strategy and operating model.
• Identify synergies across teams and locations, promoting consistent processes and the sharing of best practice.
• Develop MSS NFR data and AI approaches, including appropriate governance, controls and responsible-use principles.
• Review / challenge risk and control assessments, control effectiveness, risk events, incidents, issues and remediation plans.
• Support risk committees and senior-management reviews through clear materials, analysis, recommendations and follow-up actions.
• Promote consistent application of the Group risk-management framework, policies, standards and procedures.
• Leading, coaching and developing team members, creating an inclusive environment in which colleagues can perform effectively and build their careers.
• Supporting risk transformation, process improvement, data-quality and technology-enabled initiatives relevant to MSS NFR.

To be successful you will:

• Demonstrate Business Understanding. Experience working in an MSS business, leading to the ability to demonstrate strong business understanding.
• Set direction and deliver: Experience translating a non-financial risk strategy into clear priorities, plans and measurable outcomes within a complex financial-services environment.
• Lead with care: Proven experience leading, developing and motivating risk teams, building capability and fostering an inclusive, accountable and high-performing culture.
• Make sound decisions: Experience applying risk judgement to complex issues, balancing competing priorities and making timely, evidence-based decisions.
• Challenge constructively: Demonstrable experience providing independent second-line oversight and constructive challenge to senior first-line stakeholders.
• Build trusted relationships: Experience developing strong relationships with senior stakeholders across the business, Risk, Compliance, Technology, Data, Audit and other control functions.
• Succeed through collaboration: Proven ability to work across countries, functions and organisational boundaries to deliver joined-up risk outcomes and share best practice.
• Communicate with impact: Experience preparing and presenting clear risk reporting, management information and governance materials to senior management and risk committees.
• Lead change and innovation: Experience improving risk processes, operating models, reporting or controls, including relevant exposure to data, AI or technology-enabled risk management.
• Use insight to improve outcomes: Experience analysing risk data, trends and themes to identify control weaknesses, emerging risks and opportunities for improvement.
• Strengthen accountability: Proven experience overseeing remediation of audit findings, control weaknesses, risk issues and regulatory commitments through to effective closure.
• Act with integrity: Experience operating with independence, discretion and professional judgement when managing sensitive risk matters and escalating concerns.
• Drive continuous improvement: Experience identifying efficiencies, reducing duplication and embedding consistent standards and best practice across geographically dispersed teams.

ESSENTIAL SKILLS/COMPETENCIES:

• Set direction and deliver: Creates clarity, establishes priorities and converts the MSS NFR strategy into focused, measurable outcomes.
• Lead with care: Builds an inclusive, supportive and accountable team environment, developing capability and encouraging colleagues to perform at their best.
• Lead change and innovation: Supports improvements to risk processes, operating models, data and AI capabilities while ensuring appropriate governance and controls.
• Make sound decisions: Applies strong risk judgement, balances competing priorities and makes timely, evidence-based decisions in complex situations.
• Challenge constructively: Provides independent, well-informed challenge while building trust and maintaining effective relationships with first-line stakeholders.
• Build trusted relationships: Develops strong partnerships across MSS, Risk, Compliance, Technology, Data, Audit and other control functions.
• Succeed through collaboration: Works effectively across countries, functions and organisational boundaries to deliver joined-up risk outcomes and share best practice.
• Communicate with impact: Explains complex risk matters clearly and concisely, adapting messages for senior leaders, governance forums and specialist audiences.
• Use insight to improve outcomes: Applies data, analytics and forward-looking thinking to identify trends, emerging risks and opportunities for improvement.
• Strengthen accountability: Promotes clear ownership, disciplined execution and timely escalation of issues, actions and risk decisions.
• Act with integrity: Demonstrates transparency, sound judgement and professional courage, particularly when handling sensitive or challenging matters.
• Drive continuous improvement: Identifies opportunities to simplify, standardise and strengthen NFR practices while maintaining effective controls.

DESIRABLE SKILLS/COMPETENCIES:

• Set direction and deliver: Experience in Markets and Securities Services, custody, asset servicing, securities operations, markets operations or related wholesale-banking activities.
• Lead with care: Experience overseeing non-financial risk in a global operating model, including offshore, nearshore or shared-service environments.
• Make sound decisions: Knowledge of operational resilience, business continuity, third-party, technology, data, conduct or financial crime risk.
• Lead change and innovation: Experience delivering risk-management change, process simplification, automation, data-quality improvements or enhanced management information.
• Build trusted relationships: Experience engaging with senior regional or global governance committees and influencing risk decisions.
• Succeed through collaboration: Experience working across locations, functions and control disciplines to deliver consistent risk outcomes.
• Communicate with impact: Experience presenting risk analysis, recommendations or management information to senior governance forums.
• Use insight to improve outcomes: Experience using risk-management, workflow, data-visualisation or reporting tools to strengthen oversight.
• Strengthen accountability: Familiarity with regulatory expectations affecting markets, securities services and operational resilience.

hsbc.com/careers
You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***