Head, CRM Analytics

Siemens Energy; Gurugram District; Hybrid; INR 2,500,000 - 3,500,000; Full time

Benefits offered by this job

Remote working arrangements (up to 2 days per week)

Medical benefits

Time off and paid holidays

Learning opportunities through Learn@Siemens-Energy

Job summary

Siemens Energy is seeking a Head of CRM Analytics to lead the strategic initiative for scaling digital platforms and AI-enabled solutions. The role involves delivering advanced analytics, mentoring a global team, and ensuring governance of analytics assets, all aimed at improving customer experience and operational performance.

The ideal candidate will have over 8 years of experience in CRM analytics, strong leadership skills, and a proven ability to manage data product strategies.

Qualifications

• 8+ years of professional experience in CRM analytics and business intelligence.
• 5+ years of experience in managing international teams.
• Strong expertise in customer data management.

Responsibilities

• Translate business requirements into advanced analytics solutions.
• Define and execute CRM Analytics strategy and roadmap.
• Establish governance for CRM analytics and enforce metric standardization.

Skills

CRM analytics

Business Intelligence

Data product leadership

SQL

AI use case delivery

Stakeholder management

Strategic planning

Agile methodologies

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Power BI

Tableau

Job description

Snapshot of Your Day

This replacement position for a Head of CRM Analytics has been requested to support Siemens Energy's strategic initiative to scale digital platforms, data governance, and AI-enabled solutions. The role is central to translating these capabilities into measurable business value within the customer domain, aiming to improve operational performance and customer experience. To achieve these aims, the role is structured around three core pillars: strategic leadership and team development, the delivery of advanced analytics and AI solutions, and the establishment of robust governance and value‑tracking frameworks. This approach ensures that the team not only produces insights but also drives adoption and tangible business outcomes. Given the focus on leadership and technical delivery, the ideal candidate will possess extensive experience in CRM analytics, data product leadership, and managing global teams. A strong background in modern BI platforms, data modeling, and applying AI use cases in an enterprise setting is essential, complemented by proven stakeholder management and strategic planning skills.

How You’ll Make An Impact

40% Analytics & AI Solution Delivery

• Translate business requirements into reusable data products, dashboards, scorecards, and advanced analytics solutions.
• Deliver actionable insights across sales, projects, service, and marketing by combining descriptive, predictive, and AI‑driven analytics.
• Identify, prioritize, and scale AI use cases that improve productivity, forecasting, and personalization using approved enterprise platforms.
• Partner with CRM platform teams and enterprise data teams to ensure seamless integration of customer data across the digital landscape.

30% Strategy & Team Leadership

• Define and execute the CRM Analytics strategy and roadmap in alignment with business priorities and the digital & AI strategy.
• Lead, mentor, and develop a high‑performing global team of analytics engineers, BI developers, and data analysts.
• Establish and manage a scalable analytics operating model that balances self‑service capabilities with proactive, embedded insights.
• Foster a strong learning culture to build skills in modern analytics, data products, and AI‑enabled solutions.

30% Governance & Value Realization

• Establish and enforce governance for CRM analytics, including metric standardization, data quality controls, and access management.
• Ensure alignment with corporate Data Governance and AI Governance requirements for all analytics assets.
• Embed value tracking into the analytics portfolio by defining business cases, adoption KPIs, and continuous optimization loops.
• Manage the lifecycle of analytics assets to ensure relevance, accuracy, and efficiency.

What You Bring

• Bachelor’s or Master’s degree in Computer Science, Data & Analytics, Information Systems, Business Analytics, or a related field.
• 8+ years of professional experience in CRM analytics, business intelligence, customer data, and data product leadership.
• 5+ years of people leadership experience, including managing international and multi‑disciplinary teams within a matrix organization.
• Strong expertise in CRM Analytics and customer data management.
• Hands‑on experience with Business Intelligence platforms such as Power BI and Tableau.
• Strong knowledge of data modeling and modern data product frameworks.
• Experience in AI‑enabled analytics and enterprise AI use case delivery.
• Strong SQL capabilities and experience in enterprise‑scale analytics environments.
• Deep understanding of data governance, metric standardization, and data quality frameworks.
• Proven leadership capabilities in building, mentoring, and scaling analytics teams.
• Strong stakeholder management and strategic planning skills.
• Experience working within Agile methodologies.
• Strong business acumen with knowledge of sales, service, and marketing processes.

Benefits

• Employees are eligible for remote working arrangements up to 2 days per week.
• Opportunities to work with a distributed, global team.
• Opportunities to work on and lead a variety of innovative projects.
• Medical benefits.
• Time off, paid holidays, and parental leave.
• Continual learning through the Learn@Siemens‑Energy platform.