Head - Business Administration

WSP in India; Bengaluru; On-site; INR 2,600,000 - 5,200,000; Full time

Job summary

WSP in India is seeking a Head of Business Administration for the GCC region. You will lead a multi-disciplinary team delivering administrative, project support and graphic design services, ensuring resources meet demand and standards are maintained.

You will collaborate with UK leadership, drive continuous improvement, and develop capabilities through recruitment, training and performance management. A proactive leader with strong communication will excel in this role.

Qualifications

• Proven track record of leading multi-disciplinary teams.
• Strong capability in recruitment, coaching and performance management.

Responsibilities

• Lead the GCC Business Solutions team, ensuring resourcing and delivery against service commitments.
• Drive operational excellence through standardisation, reporting and continuous improvement.
• Manage capability development, performance management and stakeholder engagement across UK and GCC.
• Oversee design, admin, project support and graphic services with a focus on quality and timeliness.
• Embed a one-team culture across geographies, aligning purpose and values.

Skills

Leadership

People management

Resource planning

Process improvement

Tools

Microsoft Office

Adobe Creative Suite

Job description

Job Description The Head of Business Administration - GCC will work closely with the UK Leadership Team and the UK-based Business Solutions function to lead and develop the GCC Business Solutions team. The role is accountable for ensuring the team is appropriately resourced, operates effectively, and delivers high-quality support across a portfolio of administrative, project support, and graphic services.

Working in close collaboration with Senior Leadership Team members, Team Leaders and People Managers across both the UK and GCC, the role will drive operational excellence through consistent delivery standards, continuous improvement, and process simplification.

As the team continues to grow, the successful candidate will provide strong leadership and line management, with responsibility for resource planning, recruitment, capability development, and performance management. A strong working knowledge of Microsoft and Adobe tools is essential to support the team's delivery requirements.

The role requires a proactive and self-directed individual with strong problem-solving capability, able to manage multiple priorities and identify effective solutions where required. Excellent communication skills are critical, enabling clear and concise engagement with stakeholders and effective direction to GCC-based team members on task and project delivery.

Attention to detail, the ability to work at pace, and a collaborative approach are essential. The role will continue to evolve, requiring ongoing flexibility and a willingness to self learn new systems, tools, and processes quickly and effectively.

A key focus of the role is to embed a "one team" culture across all teams and geographies, aligning purpose, ways of working, values, and behaviours.

Responsibilities

Working in partnership with the UK Business Solutions Leadership team, the role is responsible for:

Business and organisational insight

• Developing a strong understanding of WSP UK and the wider organisation to enable effective alignment of services to business needs, projects, and teams.

Operational leadership and resource management

• Leading the day-to-day operations of the GCC Business Solutions team, ensuring effective resource planning, allocation and prioritisation to meet service demand.

Team leadership and capability development

• Providing leadership and line management to a multi-disciplinary team including PA services, Business and Project Support, Travel and Fleet, and Graphic Design. Accountable for recruitment, performance management and ongoing capability development.

Performance management and reporting

• Driving performance through robust reporting on utilisation, service delivery and team outputs. Identifying trends, risks and improvement opportunities to inform decision‑making.

Continuous improvement and innovation

• Leading the identification and adoption of new technologies, tools and processes including automation, to enhance team efficiency, simplify delivery and improve service quality. Maintain exceptional design skills and understanding to accelerate team capability.

Service delivery and quality oversight

• Ensuring the consistent delivery of high-quality outputs across administrative, project support and graphic design and digital services, often within tight deadlines.

Meet brand and design standards

• Adhere corporate branding standards across all outputs. Provide guidance and mentorship to improve design quality and consistency across deliverables.

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