Head - Affluent Portfolio, Sales Coverage & RM Enablement

Standard Chartered; Mumbai; Hybrid; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Flexible working options based around

Competitive salary and benefits

Job summary

Standard Chartered in Mumbai is seeking a strategic leader to design and manage the Affluent RM sales coverage strategy, driving frontline enablement and a client continuum for high-end clients. The role focuses on RM loading, scorecards, and campaigns to meet business goals.

You will collaborate with cross-functional teams across products, analytics and sales, ensuring governance, regulatory compliance and continuous learning for frontline staff.

Qualifications

• Office Suite proficiency

Responsibilities

• Design the affluent sales coverage strategy including RM-client loading, scorecards, productivity
• Design enablers to drive upskilling and retention of RMs
• Monitor sales performance, productivity & participation to align with business goals
• Design a client continuum for high-end affluent clients through sales coverage
• Implement RM scorecards and track their impact on portfolio behaviour
• Define and track productivity benchmarks and drive campaigns

Skills

Office Suite

Job description

The role involves designing & managing the Affluent RM sales coverage strategy and driving frontline enablers to realise Affluent business aspirations and build a client continuum through frontline coverage

Key Responsibilities

• Design the affluent sales coverage strategy including RM-client loading, scorecards, productivity
• Design enablers to drive upskilling and retention of RMs
• Monitor sales performance, productivity & participation to align with business goals
• Design a client continuum for high-end affluent clients through sales coverage

Business

• Design affluent sales coverage strategy – define RM-client loading guidelines and a process for continuous RM-client mapping and movement
• Design, implement & monitor RM scorecards. Track efficacy of scorecards on portfolio behaviour, RM performance and participation
• Define and track benchmark productivity thresholds. Drive campaigns and tactical incentive programmes
• Design a client continuum for high-end affluent clients through sales coverage based on assets under management / product holdings
• Drive the RM to client contact strategy
• Design new RM onboarding journey, covering training, certification and engagement
• Design strategy for RM enablement & upskilling covering continuous learning & development pathways across industry trainings, internal product trainings, management development programmes
• Ensure best-in-class NPS and employee engagement scores for RMs
• Track and monitor voice of frontline surveys, actively seek feedback to improve RM engagement and adoption
• Implement and drive adoption of RM facing tech platforms across CRMs and transaction execution. Assess gaps in implementation, benchmark with competition and lead tech-led client engagement through RMs

Processes

• Implement robust processes for RM-client loading and movements, scorecards
• Ensure regulatory compliance and streamline operational procedures

People & Talent

• Work with cross-functional teams across products, sales, finance, analytics to deliver frontline enablers, monitor performance and drive efficiencies
• Nurture & build team talent
• Identify and mitigate risks associated with scorecard delivery, participation
• Ensure adherence to regulatory standards and internal risk frameworks
• Monitor competition trends and RM feedback to proactively address potential risks

Governance

• Maintain robust governance practices
• Report performance and risk metrics to senior management and relevant stakeholders

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead Affluent Segment and Investment Products to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country Finance
• Analytics
• Affluent Distribution
• WRB Product Teams
• Country & Group Legal, Compliance

Other Responsibilities

• Embed Here for good and Group’s brand and values in Affluent Segments Team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

• Office Suite

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.