Gym Manager

Starmark Digital Entertainment; Kolkata District; On-site; INR 300,000 - 600,000; Full time

Job summary

Starmark Digital Entertainment is seeking an experienced Gym Manager to oversee the daily operations of our fitness center in Kolkata. You will manage staff, ensure high service levels, and drive member satisfaction while maintaining safety and cleanliness.

The role focuses on achieving monthly membership and revenue targets, coordinating promotions, scheduling staff, and handling member inquiries and feedback to deliver a superior gym experience.

Responsibilities

• Oversee the day-to-day operations of the gym.
• Supervise trainers, front desk executives, housekeeping, and support staff.
• Ensure excellent customer service and member satisfaction.
• Monitor gym cleanliness, equipment maintenance, and safety standards.
• Handle member queries, complaints, and feedback professionally.
• Achieve monthly membership and revenue targets.
• Plan and execute promotional activities and membership campaigns.
• Prepare staff schedules and monitor attendance.
• Coordinate with vendors for equipment servicing and facility maintenance.
• Maintain operational reports, inventory, and daily MIS.
• Ensure compliance with company policies and safety regulations.

Job description

Job Summary

We are looking for an experienced and customer-focused Gym Manager to oversee the daily operations of our fitness center. The ideal candidate will ensure smooth functioning of the gym, manage staff, enhance member satisfaction, and drive membership growth while maintaining high standards of service.

Key Responsibilities

• Oversee the day-to-day operations of the gym.
• Supervise trainers, front desk executives, housekeeping, and support staff.
• Ensure excellent customer service and member satisfaction.
• Monitor gym cleanliness, equipment maintenance, and safety standards.
• Handle member queries, complaints, and feedback professionally.
• Achieve monthly membership and revenue targets.
• Plan and execute promotional activities and membership campaigns.
• Prepare staff schedules and monitor attendance.
• Coordinate with vendors for equipment servicing and facility maintenance.
• Maintain operational reports, inventory, and daily MIS.
• Ensure compliance with company policies and safety regulations.