Guest Services Professional

Naukri Hospitality Jobs; Chandigarh; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A hospitality cruise line is seeking a highly skilled Guest Services professional to enhance customer satisfaction and loyalty. The ideal candidate will have 2-5 years of experience in the hospitality industry, particularly in hotels or restaurants. Responsibilities include managing front desk operations and coordinating with various departments to deliver excellent service. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 2-5 years of experience in the hospitality industry.
• Ability to manage multiple tasks simultaneously under pressure.
• Experience in guest services or a related field.

Responsibilities

• Provide exceptional guest services for customer satisfaction.
• Manage front desk operations and resolve inquiries.
• Coordinate with departments for seamless service delivery.

Skills

Guest services experience

Communication skills

Problem-solving skills

Interpersonal skills

Tools

Hotel management systems

Job description

We are looking for a highly skilled and experienced Guest Services professional to join our team at Margaritaville Cruise Line. The ideal candidate will have 2‑5 years of experience in the hospitality industry, preferably in hotels and restaurants.

Roles and Responsibility

• Provide exceptional guest services to ensure customer satisfaction and loyalty.
• Manage front desk operations, including handling inquiries and resolving issues.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective guest relationship management strategies.
• Maintain high standards of customer service quality and professionalism.
• Collaborate with the team to achieve business objectives and goals.

Job Requirements

• Proven experience in guest services or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong problem‑solving and analytical skills.
• Familiarity with hotel management systems and software.
• Ability to maintain confidentiality and handle sensitive information.