Guest Service Associate - Housekeeping

Mercure Hotels; Chennai District; On-site; INR 201,000 - 312,000; Full time

Job summary

Mercure Chennai Sriperumbudur is seeking a hotel Housekeeping Associate to support daily operations and ensure clean, well-maintained guest rooms and public areas. Training will be provided, and no prior experience is required.

You will interact with guests with professionalism and care, maintaining high standards of personal appearance and service. Responsibilities include attending briefings, understanding room categories, replenishing supplies, and reporting issues to supervisors.

Qualifications

• Primary school education is required.
• Proficiency in English is required.
• No prior experience required; training provided.

Responsibilities

• Attend daily briefings and perform daily assigned tasks.
• Understand guest levels and room categories.
• Clean and maintain areas according to standards and procedures.
• Replenish guest supplies and attend to guest requests promptly.
• Report damage or malfunction in hotel rooms/areas to Supervisor.
• Maintain equipment in a proper state of cleanliness.
• Maintain a section room report and a daily productivity report.
• Record room status accurately in allocated section.
• Carry out valet services when required (e.g. laundry processing).

Skills

English proficiency

Customer service mindset

Team player

Attention to detail

Education

Primary school education

Job description

Mercure Chennai Sriperumbudur Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies. Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Job Description

Primary Responsibilities

Operation

• Attend daily briefings and takes on daily assigned tasks
• Understand the difference in guest levels (VIPs) and Room Categories
• Clean and maintain areas of responsibility according to standards and procedures
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness
• Maintain a section room report as well as a daily productivity report
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Qualifications

Knowledge and Experience

• Primary school education
• Good oral proficiency in English language
• No experience is required, training will be provided

Additional Information

Competencies

• Strong leadership, interpersonal and training skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder