Guest Service Associate - Food And Beverage

Westin Hotels & Resorts; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Westin Hotels & Resorts in Mumbai is seeking a full-time team member to perform closing duties, maintain clean work areas, and ensure proper handling of china, glass, and silver. You will follow safety policies, support the team, and provide courteous guest service.

The role requires readiness to work on-site with a focus on maintainable standards and professional appearance. Prior experience is not required, and training will be provided.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• No related work experience required.

Responsibilities

• Complete closing duties, store reusable goods, and clean all equipment and areas.
• Set up, stock, and maintain work areas; inspect cleanliness of china, glass, and silver.
• Maintain cleanliness of work areas, follow safety and security policies, and report incidents.
• Welcome guests, speak clearly and professionally, and support team to reach goals.

Education

High school diploma or G.E.D. equivalent

Job description

Job Description:

Additional Information

Job Number26126670

Job CategoryFood and Beverage & Culinary

Location#2 & 3B Near Chinmayanand Ashram, Powai, Mumbai Mahar 400087, India VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Position Summary

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.