Guest Service Associate - Food and Beverage

Marriott Hotels India; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Marriott International in Mumbai is seeking a Senior GSA - Food & Beverage to serve courses and beverages, set tables to event standards, and assist guests with menu questions. You will coordinate with the kitchen and MICROS to ensure timely service and guest satisfaction.

Responsibilities include maintaining clean work areas, presenting checks, processing payments, and adhering to safety policies. Marriott offers equal opportunity employment in a diverse, inclusive environment.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• Experience at Marriott or in hospitality preferred.

Responsibilities

• Serve courses and alcoholic beverages to guests according to service standards.
• Set tables according to event type and service standards.
• Communicate with kitchen regarding menu questions, wait times, and special requests.
• Record transactions in MICROS system at time of order and ensure accuracy.
• Check in with guests to ensure satisfaction with each course and beverage.
• Maintain cleanliness of work areas, china, glassware, and station.
• Present checks, process payments, and handle guest interactions professionally.

Skills

Guest service

Communication

Teamwork

Education

High school diploma or G.E.D.

Tools

MICROS POS

Job description

GSA - Food and Beverage POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Experience Level Senior Level