Guest Service Associate - F&B

Marriott Hotels India; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Marriott Hotels India is seeking a Guest Service Associate - F&B to handle closing duties, maintain cleanliness, and deliver professional guest service. The role emphasizes safety, confidentiality, and efficient collaboration with team members in a fast-paced hotel environment in Chennai.

The position requires a high school diploma or GED, does not require related work experience, and involves direct guest interaction with adherence to Marriott standards.

Qualifications

• High school diploma or GED equivalent is required.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required

Responsibilities

• Complete closing duties: store reusable goods, break down items, clean equipment and areas, return items to proper locations, lock refrigerators, restock items, turn off lights, lock doors and complete daily cleaning checklist.
• Welcome and acknowledge guests according to Marriott standards; maintain professional communication and etiquette when answering phones.
• Follow all safety and security policies; report accidents, injuries, and unsafe conditions; participate in safety training and certifications.
• Maintain cleanliness and presentation of work areas, move and handle items up to 50 pounds, and work in a standing/walking position for extended periods.

Education

High school diploma or GED equivalent

Job description

Guest Service Associate - F&B

POSITION SUMMARY

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level