Guest Relations Executive

Sheraton Hotels & Resorts; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Sheraton Hotels & Resorts in Bengaluru invites a Front Desk Associate to join our guest services team. You will welcome guests, handle check-ins/outs, answer inquiries, and coordinate services to ensure a memorable stay.

Ideal candidates have a background in hospitality, strong communication skills, and a friendly, professional demeanor. This full-time on-site role offers opportunities to contribute to excellent guest experiences and teamwork across departments.

Qualifications

• Minimum high school diploma or GED.
• At least 1 year of related work experience in hospitality or guest services.
• At least 1 year of supervisory experience.

Responsibilities

• Respond to guest questions and follow up to ensure satisfaction.
• Take and confirm reservations and cancellations.
• Provide information on amenities, services, and local attractions.
• Coordinate with departments to fulfill guest requests.
• Maintain professional appearance and protect guest privacy.

Skills

Customer service

Communication skills

Guest relations

Education

High school diploma or GED

Job description

Additional Information

Job Number 26104299

Job Category Rooms & Guest Services Operations

Location 26/1 Dr. Rajkumar Road, Bengaluru, Karnataka, India, 560055 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.