Guest Relation Executive

The House of Abhinandan Lodha; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

The House of Abhinandan Lodha is seeking a Guest Experience & Service associate to welcome guests during check-in and check-out, and provide personalized services to VIPs and repeat guests.

You will inform guests about resort facilities and local attractions, anticipate needs, and coordinate with Front Office and other departments to fulfill requests.

Responsibilities also include handling feedback, maintaining guest history, and monitoring reviews to ensure the highest standards of service.

Qualifications

• Strong communication and hospitality mindset.
• Experience in hotel guest relations preferred.
• Ability to coordinate with multiple departments.

Responsibilities

• Welcome guests during check-in and check-out with personalized service.
• Inform guests about resort facilities, services, and local attractions.
• Coordinate with Housekeeping, F&B, Maintenance, Spa to fulfill guest requests.
• Manage VIP arrivals and special events, and maintain VIP guest profiles.

Skills

Guest service

VIP guest handling

Communication

Coordination

Job description

1. Guest Experience & Service

• Welcome and assist guests during check-in and check-out.
  
• Provide personalized services to VIPs and repeat guests.
  
• Ensure guests are informed about resort facilities, services, and local attractions.
  
• Anticipate guest needs and exceed expectations.
  

2. Guest Relations & Communication

• Handle guest feedback, complaints, and service recovery professionally.
  
• Maintain regular contact with in-house guests to ensure satisfaction.
  
• Coordinate with departments (Housekeeping, F&B, Maintenance, Spa, etc.) to fulfill guest requests.
  
• Maintain strong communication with the Front Office team.
  

3. VIP & Special Arrangements

• Manage VIP arrivals and special events (anniversaries, birthdays, honeymoons).
  
• Coordinate welcome amenities and special room setups.
  
• Maintain VIP guest profiles and preferences in the system.
  

4. Administrative Duties

• Maintain guest history records and feedback logs.
  
• Prepare daily reports on guest feedback and service issues.
  
• Monitor online reviews and respond appropriately (as assigned).
  
• Ensure compliance with resort policies and SOPs.