Guest Relation Executive

skillfied mentor jobs; Madurai District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A hospitality company in Madurai District is seeking a highly skilled Guest Relation Executive. The ideal candidate will ensure exceptional service, manage front desk operations, and develop strategies to enhance guest satisfaction. Candidates should have proven experience in hospitality and excellent communication skills. This role offers an opportunity to be at the forefront of guest relations in a vibrant industry.

Qualifications

• Proven experience in hospitality or a related field, preferably as a Guest Relation Executive.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and ability to maintain accuracy in record-keeping.

Responsibilities

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Provide exceptional customer service by responding promptly to guest requests and concerns.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

Tools

Hotel management systems

Job description

We are looking for a highly skilled and experienced Guest Relation Executive to join our team in the Hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.

Roles and Responsibility

• Manage front desk operations, including handling guest inquiries and resolving issues professionally.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with other departments to ensure seamless execution of events and services.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions and feedback.
• Identify opportunities to upsell and cross-sell services to increase revenue.

Job Requirements

• Proven experience in hospitality or a related field, preferably as a Guest Relation Executive.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and ability to maintain accuracy in record-keeping.
• Familiarity with hotel management systems and software is an asset.
• Ability to adapt to changing situations and priorities.