Guest Relation Executive

The House of Abhinandan Lodha; Faridabad District; On-site; INR 400,000 - 700,000; Full time

Job summary

The House of Abhinandan Lodha in Faridabad District is seeking a Guest Experience & Service professional to welcome guests during check-in and check-out, and to provide personalized services for VIPs and repeat guests. You will inform guests about resort facilities and local attractions and anticipate needs to exceed expectations.

The role requires coordinating with Housekeeping, F&B, Maintenance, Spa, and Front Office to fulfill requests and manage VIP arrivals, special events, and amenity

Job description

1. Guest Experience & Service

• Welcome and assist guests during check-in and check-out.
  
• Provide personalized services to VIPs and repeat guests.
  
• Ensure guests are informed about resort facilities, services, and local attractions.
  
• Anticipate guest needs and exceed expectations.
  

2. Guest Relations & Communication

• Handle guest feedback, complaints, and service recovery professionally.
  
• Maintain regular contact with in-house guests to ensure satisfaction.
  
• Coordinate with departments (Housekeeping, F&B, Maintenance, Spa, etc.) to fulfill guest requests.
  
• Maintain strong communication with the Front Office team.
  

3. VIP & Special Arrangements

• Manage VIP arrivals and special events (anniversaries, birthdays, honeymoons).
  
• Coordinate welcome amenities and special room setups.
  
• Maintain VIP guest profiles and preferences in the system.
  

4. Administrative Duties

• Maintain guest history records and feedback logs.
  
• Prepare daily reports on guest feedback and service issues.
  
• Monitor online reviews and respond appropriately (as assigned).
  
• Ensure compliance with resort policies and SOPs.