Guest Experience Executive

Utsav Camp Sariska; Alwar; On-site; INR 250,000 - 450,000; Full time

Job summary

Utsav Camp Sariska in Rajasthan invites a guest experience professional to craft memorable, personalised stays in a boutique jungle lodge.

You will collaborate with naturalists, front office, housekeeping, and F&B to design bespoke experiences, manage guest preferences, and ensure flawless execution while respecting conservation practices.

Based in Tehla valley near Sariska, the role suits someone who enjoys wilderness, interactive guest service, and working in a remote offbeat setting.

Qualifications

• An excellent communicator in English.
• Passionate about hospitality, nature, wildlife, and outdoor experiences.
• Confident driver with a valid driving licence.
• Organised, proactive, observant, and capable of managing multiple activities simultaneously.
• A team player who can coordinate across departments.
• Comfortable living and working in a remote, offbeat jungle destination.
• Flexible to work hospitality shifts, including weekends, holidays, and early mornings or evenings.

Responsibilities

• Welcome guests and establish a warm, personalised connection throughout their stay.
• Plan and curate personalised experiences based on guest interests and seasonality.
• Coordinate experiences with the naturalist team and operations to ensure safety and engagement.
• Ensure all arrangements, including timings, transportation, and dining setups, are communicated and executed smoothly.
• Maintain daily guest experience plans and collect guest feedback for continuous improvement.

Skills

Excellent communication in English

Hospitality passion

Driver with valid licence

Organised

Team player

Wilderness experience

Flexible shifts

Education

Hospitality/Tourism degree desirable

Botany/Zoology/Environmental Science background preferred

Experience in boutique hotels/eco-lodges advantageous

Freshers with strong service orientation may apply

Job description

About Utsav Camp Sariska

Utsav Camp Sariska is a boutique experiential jungle lodge located in the beautiful Tehla valley, on the southern side of Sariska Tiger Reserve, Rajasthan. Committed to responsible tourism, conservation, and immersive wilderness experiences, we offer guests a meaningful connection with nature through curated wildlife experiences, nature walks, birding, starlit dinners, and explorations of the Aravalli landscape.

We are looking for an enthusiastic, guest-oriented individual who is passionate about hospitality, nature, and the outdoors to join our team as a Guest Experience Executive.

Role Overview

The Guest Experience Executive will be responsible for creating memorable, seamless, and personalised guest experiences from arrival to departure. The role involves working closely with guests, understanding their interests, planning bespoke experiences, and coordinating with the naturalist, front office, housekeeping, food and beverage, and other operations teams to ensure flawless execution.

This is a hands‑on, on‑site role suited to someone who enjoys interacting with people, exploring the wilderness, and working in an offbeat destination rather than a conventional hotel environment.

Key Responsibilities

1. Guest Engagement & Hospitality

• Welcome guests and establish a warm, personalised connection throughout their stay.
• Understand guest preferences, interests, special occasions, and expectations.
• Proactively communicate with guests and ensure their comfort and satisfaction.
• Handle guest requests, feedback, and concerns promptly and professionally.
• Maintain high standards of personalised service and hospitality.

2. Planning & Execution of Guest Experiences

• Plan and curate personalised experiences based on guest interests, weather, seasonality, and available activities.
• Coordinate experiences such as guided nature walks, birdwatching, wilderness explorations, starlit dinners, sundowner experiences, and other approved activities.
• Work closely with the naturalist team and Utsav Rangers to ensure experiences are engaging, safe, and informative.
• Ensure all arrangements, including timings, transportation, refreshments, dining setups, and guest preferences, are communicated and executed smoothly.
• Pay attention to details that transform an ordinary stay into a memorable experience.

3. Interdepartmental Coordination

• Coordinate closely with Front Office, Food & Beverage, Housekeeping, Naturalists, Kitchen, and other operational teams.
• Conduct regular briefings regarding guest arrivals, departures, special requests, and planned experiences.
• Follow up on all arrangements to ensure timely execution and consistent service standards.
• Ensure that all departments are aligned with the daily guest experience plan.

4. Nature, Wildlife & Conservation

• Develop a strong understanding of the local landscape, biodiversity, birdlife, wildlife, and cultural heritage of the Tehla–Sariska region.
• Assist in developing nature‑based and responsible tourism experiences.
• Encourage guests to appreciate the region's natural and cultural heritage.
• Ensure that all activities comply with applicable forest regulations, wildlife guidelines, safety protocols, and the property's responsible tourism practices.

5. Operational Excellence

• Maintain daily guest experience plans, activity schedules, and coordination records.
• Ensure that equipment, vehicles, refreshments, and experience setups are ready on time.
• Collect guest feedback and share actionable insights with the Camp Manager.
• Support the team in maintaining service quality, operational discipline, and attention to detail.

Candidate Profile

We are looking for someone who is:

• An excellent communicator in English, comfortable interacting with domestic and international guests.
• Passionate about hospitality, nature, wildlife, and outdoor experiences.
• A confident driver with a valid driving licence and the ability to drive in local conditions.
• Organised, proactive, observant, and capable of managing multiple activities simultaneously.
• A team player who can coordinate effectively across departments.
• Comfortable living and working in a remote, offbeat jungle destination.
• Flexible to work hospitality shifts, including weekends, holidays, and early mornings or evenings as required.
• Willing to learn, take ownership, and go beyond routine responsibilities to create exceptional guest experiences.

Educational Qualification & Experience

• A degree or diploma in Hospitality, Tourism, Travel Management, or a related field is desirable.
• Candidates with a background in Botany, Zoology, Wildlife Biology, Environmental Science, or Natural Sciences will be preferred.
• Prior experience in boutique hotels, resorts, eco‑lodges, wildlife lodges, or experiential hospitality will be an advantage.
• Freshers with excellent communication skills, a genuine interest in nature, and a strong service orientation may also apply.

What We Offer

• The opportunity to work in a unique boutique jungle lodge in the Aravalli landscape.
• Hands‑on exposure to experiential hospitality, wildlife tourism, and responsible travel.
• An opportunity to learn from hospitality professionals and naturalists.
• A dynamic working environment where initiative, creativity, and personal contribution are valued.
• The opportunity to be part of a team committed to delivering meaningful guest experiences and promoting conservation‑led tourism.

Ideal Candidate

We are looking for a nature enthusiast with a hospitality mindset. Someone who enjoys meeting people, is curious about the natural world, can confidently drive, and takes pride in planning and delivering experiences that guests remember long after they leave Sariska.