GSA - Front Office

Accor; Sriperumbudur; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading hospitality brand is seeking a GSA - Front Office to ensure a memorable guest experience from arrival to departure. The successful candidate will greet and check-in guests, address requests, and maintain high customer service standards. A diploma in Hotel Management and strong multi-tasking and problem-solving skills are essential for this role, along with a service-oriented mentality. Knowledge of Opera is an advantage. Join a supportive team in a dynamic hotel environment.

Qualifications

• Must have a relevant diploma or degree in Hotel Management.
• Excellent multi-tasking and problem-solving skills are required.
• Displays flexibility, initiative, and teamwork.

Responsibilities

• Greet guests, check-in, and respond to requests.
• Promote hotel facilities and enhance guests' stay.
• Maintain standards of customer service at Reception.

Skills

Multi-tasking

Problem solving

Service orientation

Interpersonal skills

Education

Relevant diploma / degree in Hotel Management

Tools

Opera

Job description

Company Description

Mercure Chennai Sriperumbudur

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Job Description

GSA - Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Qualifications

• Relevant diploma / degree in Hotel Management.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity and team work.
• Knowledge about Opera would be an advantage.

Additional Information

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times