Group Lead-Quality

56672 Ameriprise India LLP; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Ameriprise India LLP seeks an experienced Quality Leader to lead a team of 5+ Quality Analysts, driving audits, coaching, and performance improvements. You will analyze data, review complex cases, and collaborate with Operations and Leadership to raise quality and customer satisfaction.

You will participate in ongoing staff development, calibration sessions, and the implementation of corrective actions, with in-office collaboration as a core model. This is a full-time role in India.

Qualifications

• 12+ years in Quality, Audit, Risk, Compliance, or Operational Excellence functions.
• Experience leading people and influencing teams.
• Strong analytical and problem-solving skills with ability to identify trends and drive actions.
• Excellent communication and stakeholder management.

Responsibilities

• Lead, coach, and develop a team of 5+ Quality Analysts.
• Oversee quality reviews, audits, and regulatory compliance.
• Monitor productivity, accuracy, and quality metrics; drive improvements.
• Conduct performance reviews and development discussions.
• Partner with Operations, Training, and Leadership for actionable insights.
• Drive root cause analysis and corrective actions.
• Prepare dashboards, scorecards, and business reviews for leadership.

Skills

Quality Assurance

People Leadership

Analytical Skills

Excel

PowerPoint

QA Tools

Education

Bachelor's degree

Tools

Power BI

SQL

Nexidia

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description Key Responsibilities

• Lead, coach, and develop a team of approximately 5+ Quality Analysts to ensure consistent delivery of quality goals and performance expectations.
• Oversee quality review activities and ensure audits are completed accurately, timely, and in accordance with documented procedures and regulatory requirements.
• Monitor team productivity, audit accuracy, and quality metrics; identify trends and implement corrective actions as needed.
• Conduct regular one-on-one meetings, performance reviews, and development discussions with team members.
• Drive calibration sessions with Operations, Quality, Training, and other stakeholders to ensure consistent interpretation and application of quality standards.
• Review complex or escalated quality cases and provide guidance on audit decisions and quality-related concerns.
• Analyze audit findings to identify process gaps, operational risks, and opportunities for improvement.
• Partner with Operations leadership to provide actionable insights, performance trends, and recommendations for enhancing customer experience and operational effectiveness.
• Ensure completion of root cause analysis and support implementation of corrective and preventive actions.
• Support onboarding, training, mentoring, and certification of new Quality Analysts.
• Prepare and present quality dashboards, scorecards, and business reviews to leadership.
• Drive continuous improvement initiatives through data analysis, process simplification, standardization, and automation opportunities.
• Act as a point of contact for quality-related escalations, stakeholder requests, and business initiatives.
• Foster a collaborative, high-performance team culture focused on accountability, engagement, and development.

Required Qualifications

• 12+ years of overall experience, including at least 8+ years in Quality, Audit, Risk, Compliance, or Operational Excellence functions.
• Prior people leadership experience or demonstrated ability to lead, coach, and influence team members.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent verbal and written communication skills with experience presenting findings to various levels of management.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience conducting quality reviews, calibrations, feedback sessions, and performance coaching.
• Proficiency in Microsoft Excel, PowerPoint, and quality reporting tools.
• Ability to build effective working relationships across Operations, Training, and Leadership teams.
• Strong organizational skills with the ability to meet deadlines and drive accountability.

Preferred Qualifications

• Experience leading projects, workstreams, or continuous improvement initiatives.
• Knowledge of quality frameworks, quality governance, and risk management practices.
• Experience with reporting and analytics platforms such as Power BI, Excel, SQL, Nexidia, or similar tools.
• Experience partnering with operations and business leaders to drive performance improvement.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time Timings (8:00p-4:30a)

India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations

Ameriprise India LLP is an equal opportunity employer.

We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years. Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities, we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation.

For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact. As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers: Ameriprise Financial: Financial planning, advice and wealth management. Columbia Threadneedle Investments: Global asset management serving individual, institutional and corporate clients. RiverSource Insurance & Annuities: Products and solutions designed to help clients protect and grow their wealth. Explore opportunities within each business and region below.

Ameriprise US | Careers

Ameriprise India | Careers

Columbia Threadneedle Investments US | Careers

Columbia Threadneedle Investments EMEA APAC | Careers

RiverSource | Careers