Group lead

Wipro; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Wipro in India is seeking a Sales Operations Team Lead to execute the process and drive team performance on key metrics, with 3–5 years’ BPO/telecom sales experience.

You will manage 20–25 members, handle SLA delivery, coordinate with cross-functional units, and work on 6:30 PM to 4:00 AM IST shifts with flexibility for 24x7.

Strong knowledge in Sales (B2B) and telecom products, excellent communication, MS Excel/PowerPoint preferred; under-graduate candidates considered.

Qualifications

• 3-5 years of experience in BPO/telecom sales or related field.
• Mandatory Skills: Voice Fulfilment.
• Under-Graduate 48 months & above.

Responsibilities

• Execute the process and drive the team performance on key process metrics.
• Lead by example and handle stressful situations while ensuring service quality.
• Coordinate with cross-functional units to meet delivery targets and SLAs.
• Manage incoming work volumes and prioritize tasks to achieve targets.
• Guide a 20-25 member team and drive performance management.
• Act as delivery focal point between client, management, and team.

Skills

Team leadership

SLA management

Cross-functional collaboration

Communication skills

Decision making

Stress management

Tools

Microsoft Excel

PowerPoint

Job description

Job description

The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.

Role Purpose

The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.

Key Responsibilities

• 1. Excellent knowledge in Sales (B2B) and Telecom products
• 2. Leading by Example and ability to handle stressful situations
• 3. Ability to work & communicate with people across organizational units. Service oriented and customer focused
• 4. To manage the incoming work volumes for all associated task of the role to ensure performance targets achieved
• 5. Ability to lead people on multi-functional efforts, Ability to prioritize tasks appropriately, Decision making skills
• 6. Expected to work closely with other Team Leaders on production floors for implementation of uniform compliance and delivery practices 6:30 PM - 4:00 AM IST (although the candidate has to be flexible for 24x7 work environment)Under-Graduate48 months & aboveBPO (Telecom B2B Sales preferred)

Good to have Hiring Skills

1. 1. Microsoft applications, especially Excel and power point
2. 2. Knowledge of Client and end user requirement
3. 3. Excellent Communication Skills (Verbal & Written)

Additional Responsibilities

• Drive SLAs and team performance
• Escalate through the right channels and process to ensure the accountability on deliverables.
• Continuous improvement through learning and process understanding.
• To meet or exceed all delivery targets such as time lines, right first time activities.
• To act as a point of contact between the client, management and the team from a delivery perspective.
• To act and be accountable for all of the Process and Client Deliverables in the absence of a Manager.
• Manage a team? 20-25 members and ensure performance management is driven

Mandatory Skills: Voice Fulfilment.

Experience: 3-5 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.