Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing

Kotak Mahindra Bank; Mysuru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading Indian banking institution is seeking a motivated Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The ideal candidate will source new customers and ensure smooth processing of loan applications while maintaining high levels of customer service. Responsibilities include explaining product features and compliance with regulatory guidelines.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell other banking products such as CASA, insurance, and investment products.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documentation.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Job description

Role Overview

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment.

The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell other banking products such as CASA, insurance, and investment products.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documentation.
• Collaborate with branch teams to ensure seamless operations and customer experience.