Gold Loan officer/Senior Officer/ Loan Manager/Senior Loan Manager

Muthoot FinCorp (MFL); Mira-Bhayander, Palghar; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading fintech startup in Mira-Bhayander is seeking a customer-oriented individual to manage Gold Loan from Home services. You will handle transactions, engage with potential customers through marketing efforts, and ensure satisfaction during the process. Ideal candidates will have excellent communication skills and experience in customer service. This role emphasizes the importance of adherence to processes and quality of service.

Qualifications

• Strong communication skills for customer interaction.
• Ability to handle gold with care during transactions.
• Experience in BTL marketing or customer acquisition.

Responsibilities

• Handle end-to-end transactions for Gold Loan from Home.
• Source new customers through marketing and calls.
• Ensure high levels of customer satisfaction and lead conversion.

Job description

Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance.

Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed at enhancing user experience and comfortable navigation.

Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals.

We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured.

Roles and Responsibilities:

1. Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
2. Source new customers through BTL marketing and customer calling.

Areas of Responsibility:

Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction.

1. Promptly travel to and from the customers home while safely handling the gold in transit.
2. Carry out GLFH transaction while strictly adhering to process and policies.
3. Maintain high level of customer satisfaction.
4. Gold appraisal.

Generating leads for GLFH

1. By conducting BTL marketing.
2. Call inactive and other prospective customers.

Responsible for conversion of leads generated

KRA:

1. Adherence of timeliness (fulfilling the appointment within a specified time)
2. Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
3. Quality of service
4. Number of leads generated through customer visit/calls and conversion %