Gold Loan officer/Senior Officer/ Loan Manager/Senior Loan Manager

Muthoot FinCorp (MFL); Hyderabad, Visakhapatnam, Karimnagar; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A respected financial services company based in Hyderabad is seeking candidates for their Gold Loan Prime role. The successful applicant will handle end-to-end transactions while providing optimal service to customers, source new clients through marketing efforts, and maintain a high level of customer satisfaction. Candidates should possess good customer service skills and the ability to conduct gold appraisals. This position emphasizes adherence to processes and achieving lead generation targets.

Qualifications

• Ability to handle end-to-end transactions for Gold Loan services.
• Experience in sourcing new customers through marketing.
• Strong communication and interpersonal skills.

Responsibilities

• Handle transactions and ensure optimal service for Gold Loan customers.
• Travel to customer locations for KYC and loan initiation.
• Maintain customer satisfaction and generate leads.

Skills

Customer service skills

Sales abilities

Gold appraisal knowledge

Job description

Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance.

Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed at enhancing user experience and comfortable navigation.

Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers' trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals.

We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured.

Roles and Responsibilities

Main Task

1. Serve Gold Loan Prime to customers by handling the end‑to‑end transactions, while ensuring the customer gets the most optimal service.
2. Source new customers through BTL marketing and customer calling.

Areas of Responsibility

1. Promptly travel to and from the customers home completing KYC and initiating Gold loan from customers home.
2. Maintain high level customer satisfaction.
3. Gold Appraisal & GoldValuation.

Generating leads for Gold Loan Prime

1. By conducting BTL marketing.
2. Call inactive and other prospective customers.
3. Responsible for conversion of leads generated.

KRA

1. Adherence of timeliness (fulfilling the appointment within a specified time).
2. Proper adherence to process and policies to facilitate smooth functioning of Gold Loan Prime (zero spurious).
3. Quality of service.
4. Number of leads generated through customer visit/calls and conversion %.