Gold Loan Authorizer - Gold Loan - Gurgaon - Sector 14 - M1 - M3

Tata Capital; Gurgaon; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Tata Capital seeks an experienced Branch Operations professional for its Gold Loan business in Gurgaon. You will drive end-to-end branch operations, cash handling, and custody of pledged gold while ensuring regulatory compliance and audit readiness.

You will lead a branch team, deliver MIS and dashboards, support business growth, and maintain high service levels for customers with strong KYC controls and risk management.

Qualifications

• Graduate (B.Com / BBA / B.Sc preferred).
• MBA/PGDM or relevant certifications preferred.

Responsibilities

• Oversee end-to-end gold loan operations including sourcing support, appraisal coordination, disbursement, renewals, and closures.
• Ensure adherence to defined TATs and operational SLAs across all customer transactions.
• Manage daily branch activities including cash handling, documentation, and transaction processing.
• Ensure secure handling, storage, and audit of pledged gold and related documentation.
• Maintain strict control over gold custody, vault operations, and reconciliation.
• Monitor adherence to valuation standards and internal guidelines for gold appraisal.
• Drive 100% compliance with regulatory norms, internal policies, and audit requirements.
• Conduct periodic internal checks on KYC, documentation, and transaction accuracy.
• Identify and mitigate operational risks, fraud risks, and process gaps.
• Ensure readiness for internal/external audits and closure of audit observations.
• Drive customer satisfaction, retention, and cross-sell effectiveness.
• Maintain strong customer relationships and complaint resolution mechanisms.
• Lead and manage branch operations staff including tellers and back-office teams.
• Drive productivity, discipline, and adherence to operational processes.
• Enable capability building through on-the-job coaching and training.
• Support sales team in achieving business targets through efficient backend operations.
• Ensure readiness of branch infrastructure and processes to handle business scale.
• Provide insights through MIS, reconciliation reports, and operational dashboards.
• Conduct daily/periodic reconciliations (cash, gold, accounts).
• Ensure accuracy in reporting, MIS submission, and compliance documentation.
• Coordinate with central teams for operational reporting and system updates.

Skills

Gold loan ops

KYC compliance

Customer service

Team management

Cash handling

MIS reporting

Audit readiness

Education

B.Com / BBA / B.Sc

MBA/PGDM

Tools

MS Excel

Job description

Job Description:

Role Purpose

To drive efficient, compliant, and customer-centric branch operations for the Gold Loan business, ensuring seamless execution of end-to-end processes including disbursement, servicing, custody, and regulatory adherence, while supporting business growth and superior customer experience.

Key Responsibilities

1. Branch Operations Management

• Oversee end-to-end gold loan operations including sourcing support, appraisal coordination, disbursement, renewals, and closures
• Ensure adherence to defined TATs and operational SLAs across all customer transactions
• Manage daily branch activities including cash handling, documentation, and transaction processing

2. Gold Loan Process & Custody Management

• Ensure secure handling, storage, and audit of pledged gold and related documentation
• Maintain strict control over gold custody, vault operations, and reconciliation
• Monitor adherence to valuation standards and internal guidelines for gold appraisal

3. Compliance & Risk Management

• Drive 100% compliance with regulatory norms, internal policies, and audit requirements
• Conduct periodic internal checks on KYC, documentation, and transaction accuracy
• Identify and mitigate operational risks, fraud risks, and process gaps
• Ensure readiness for internal/external audits and closure of audit observations

4. Customer Service Excellence

• Ensure high-quality service delivery and quick resolution of customer queries within defined TATs
• Drive customer satisfaction, retention, and cross-sell effectiveness
• Maintain strong customer relationships and complaint resolution mechanisms

5. Team Management & Productivity

• Lead and manage branch operations staff including tellers and back-office teams
• Drive productivity, discipline, and adherence to operational processes
• Enable capability building through on-the-job coaching and training

6. Business Support & Growth Enablement

• Support sales team in achieving business targets through efficient backend operations
• Ensure readiness of branch infrastructure and processes to handle business scale
• Provide insights through MIS, reconciliation reports, and operational dashboards

7. Audit, Control & Reporting

• Conduct daily/periodic reconciliations (cash, gold, accounts)
• Ensure accuracy in reporting, MIS submission, and compliance documentation
• Coordinate with central teams for operational reporting and system updates

Key Skills & Competencies

• Gold loan operations & branch banking operations
• KYC, compliance, and regulatory knowledge
• Customer service & relationship management
• Team management and branch handling
• Risk management and audit handling
• Cash management & reconciliation
• MS Excel / operational MIS reporting

Qualification

• Graduate (B.Com / BBA / B.Sc preferred)
• MBA/PGDM or relevant certifications preferred

Requirements: