GN - SONG - Service – Service Now – Associate Manager

Accenture Infrastructure and Capital Projects, LLC; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC is seeking a senior consultant to lead CCaaS/Conversational AI initiatives, focusing on Nice CXone contact center solutions and pre-sales engagements. You will design, build and implement programs that drive client performance enhancements and ROI realization.

You will collaborate with clients to manage projects, deploy technology solutions, and develop strong business cases.

Qualifications

• Minimum 10+ years of experience in project management or technically relevant roles.
• Experience in CCaaS/Conversational AI end-to-end implementation and solutioning with CRM integration.
• MBA/PGDM from a tier 1 or 2 institute is preferred.

Responsibilities

• Lead project management efforts for Nice CXone solutions and related pre-sales activities.
• Apply technology understanding and software development lifecycle concepts to client initiatives.
• Create valid business cases including ROI and manage deployment plans across several months.

Skills

Cloud contact center

CCaaS

Conversational AI

Education

MBA/PGDM from tier 1 or 2

Job description

Job Title - GN - SONG - Service - Nice CXOne-Manager

Management Level: 07/Manager

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must have skills: Cloud contact center/ CCaaS/ Conversational AI

Good to have skills: Nice CXone

Experience: Minimum10+ years of experience is required

Educational Qualification: MBA/PGDM from tier 1 or 2

Job Summary:
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work : Nice CXone Contact Centre Solutions and Pre-Sales

As part of these, you will drive the following:

• Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables

• Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.

• Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance

Professional & Technical Skills:

• Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery

• Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle

• Demonstrate relevant financial and budget competencies

Additional Information:

• MBA from a tier 1 institute (good to have)

• 8+ years’ experience in project management or technically relevant occupation,experience in Contact Center or telephony industry.

• Experience in leading at least 1 CCaaS/Conversational AIend-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.Visit us at
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About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy’s services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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