GN-I&E- Life Science CRM Analyst

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture Strategy & Consulting seeks a Consultant in Life Sciences CRM to help design and implement CRM solutions for global pharma clients. You will translate field force, medical affairs, and KAM workflows into scalable configurations on Veeva, Vault, and Salesforce Life Sciences Cloud.

You’ll drive requirements, map processes, and develop POVs while collaborating with cross-functional teams and clients to deliver transformational outcomes.

Qualifications

• Hands-on CRM platform experience with Veeva CRM or Vault CRM and/or Salesforce Life Sciences Cloud.
• Deep understanding of life sciences commercial processes and AI in CRM (Agentic AI, Agentforce).
• Strong requirements and BA skills: process mapping, gap analysis, user story writing, and stakeholder workshop facilitation across commercial, medical, and IT functions.
• Agile delivery experience: Scrum or SAFe with CRM implementations; Jira/Confluence familiarity.
• User persona fluency: design differentiated CRM workflows for field reps, MSLs, KAMs, country managers.

Responsibilities

• Design and configure CRM solutions on Veeva CRM, Vault CRM, and Salesforce Life Sciences Cloud for pharma, biotech, and medtech clients.
• Lead requirements gathering and business process design across field sales, MSL, KAM, and medical affairs workflows, from discovery to UAT.
• Write and manage user stories and acceptance criteria within an agile delivery model.
• Map user personas and design role-specific CRM experiences for various stakeholders.
• Co-lead client proposals and CRM-enabled business development efforts; contribute domain knowledge.
• Develop assets and viewpoints on CRM innovation for the life sciences community.

Skills

CRM strategy

Requirements gathering

BA skills

Agile delivery

User personas

Stakeholder facilitation

Analytical thinking

Communication skills

Education

MBA

B.Tech/BE/B.Pharma

Tools

Veeva CRM

Vault CRM

Salesforce Life Sciences Cloud

Job description

Accenture | Industry and Enterprise Life Science

Management Level: 09,11 Location: Bangalore/ Gurgaon/Hyderabad/Mumbai/Chennai/Pune Must have skills: Good to have skills: Core LS consulting Experience: Minimum 2 years of relevant experience is required Educational Qualification: B.Tech/BE/B.Pharma + MBA mandatory CRM Commercial Solutions – Life Sciences & Health Specialist Join our team in Strategy & Consulting to solve our clients' toughest commercial challenges, as you work with exceptional people, the latest CRM platforms, and leading life sciences companies across the globe.

Practice: Life Sciences & Health, Industry Consulting, Capability Network | Areas of Work: CRM & Commercial Excellence | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore | Years of Exp: 3–8 years

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

As part of our Life Sciences practice, you will work with 4000+ practitioners globally to help clients implement and optimise commercial CRM platforms - translating complex field force, medical affairs, and key account workflows into scalable solutions on Veeva CRM, Vault CRM, and Salesforce Life Sciences Cloud. In this practice, you'll help drive our Life Sciences clients' CRM strategy and commercial excellence efforts, including:

• Design and configure CRM solutions on Veeva CRM, Vault CRM, and Salesforce Life Sciences Cloud for pharma, biotech, and medtech clients.
• Lead requirements gathering and business process design across field sales, MSL, KAM, and medical affairs workflows - from discovery workshops through to UAT.
• Write and manage user stories and acceptance criteria within an agile delivery model (Scrum or SAFe), working alongside developers, configurators, and QA teams.
• Map user personas and design role‑specific CRM experiences for field reps, Medical Science Liaisons, Key Account Managers, sales managers, and marketing teams.
• Co‑lead client proposals and business development efforts, contributing CRM platform expertise and life sciences domain knowledge to shape and win opportunities.
• Develop assets, methodologies, and points‑of‑view on CRM innovation in life sciences for use by the broader community.

Bring your best skills forward to excel in the role

• Hands‑on CRM platform experience with Veeva CRM or Vault CRM and/or Salesforce Life Sciences Cloud
• Deep understanding of life sciences commercial processes and AI in CRM (Agentic AI, Agentforce)
• Strong requirements and BA skills: process mapping (As‑Is / To‑Be), gap analysis, user story writing with clear acceptance criteria, and stakeholder workshop facilitation across commercial, medical, and IT functions.
• Agile delivery experience: minimum 2 years working within a Scrum or SAFe team on a CRM implementation - comfortable with backlog refinement, sprint ceremonies, and Jira or Confluence.
• User persona fluency: ability to design differentiated CRM workflows for field sales reps, MSLs, KAMs, country managers, and medical affairs teams.
• Strong analytical and problem‑solving skills with the ability to translate complex business needs into platform‑ready requirements.
• Good communication and presentation skills, with the ability to engage stakeholders from field reps to C‑suite.

Key Skill Areas

• Veeva CRM / Vault CRM
• Salesforce Life Sciences Cloud
• HCP Engagement & Visit Management
• CRM Requirements & User Stories
• Agile CRM Delivery
• HCP Master Data & Veeva Network
• Multichannel Marketing & Approved Email
• Territory Alignment & Field Force Design
• KAM & Account Planning
• MSL Platform Design
• GDPR & Consent Management
• CRM Analytics & Dashboards
• Product Launch CRM Readiness
• Legacy CRM Migration

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co‑create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all.
• Engage in boundaryless collaboration across the entire organization.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in‑country teams to deliver cutting‑edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

Accenture Capability Network | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Your experience counts! MBA from Tier-1 B-Schools, or postgraduate degree with strong life sciences CRM consulting experience. 3–6 years of experience in CRM consulting, implementation, or business analysis - with at least 2 years in life sciences or healthcare. Hands‑on involvement in at least one full‑cycle Veeva or Salesforce Life Sciences CRM implementation, from requirements through go‑live. Experience in creating/co‑creating Thought capital/POV/Voice of customer/Assets or/and accelerators Must have experience in 3–5 of the following areas:

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Additional Info

With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture