GMS-Staff-Entra ID

Ernst & Young Advisory Services Sdn Bhd; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

EY in Bengaluru is seeking an Entra Identity Operations Support Analyst to help maintain and troubleshoot Microsoft Entra IAM services. You will handle day-to-day health checks, incident resolution, and user support for SSO and MFA, while contributing to runbooks and audits.

The role emphasizes IAM operations, documentation, and collaboration with IT and security teams to align with policy and compliance standards. Willingness to travel and work on-call shifts is expected.

Qualifications

• Bachelor’s degree in computer science, information technology, cybersecurity or related field.
• Extensive experience in IAM operations with emphasis on Microsoft Entra and related identity solutions.
• Willingness to travel, be on-call, and work shifts as required.

Responsibilities

• Oversee day-to-day operations of Microsoft Entra identity services, ensuring high availability, performance, and security.
• Manage incident response and resolution related to IAM issues, minimizing business impact.
• Troubleshoot and resolve SSO and MFA related issues in a timely manner.
• Monitor the performance of SSO and MFA systems.
• Provide technical support and guidance to users regarding SSO processes.
• Document SSO configurations, procedures, and changes.
• Assist in daily operational tasks to maintain system health and performance.
• Support resolution of IAM incidents and service requests promptly.
• Help monitor identity systems for performance, breaches, and unauthorized access attempts.
• Contribute to runbooks, procedures and service records.
• Participate in access reviews, certifications and audits.

Skills

IAM operations

Microsoft Entra

SSO

MFA

Incident management

Documentation

Root Cause Analysis

Automation scripting

On-call support

Education

Bachelor’s degree in CS/IT or related field

Tools

Microsoft Entra portal

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Global Managed Service – Identity and access Management – Staff

As a Entra Identity Operations Support Analyst, you will contribute to the operational excellence of the identity infrastructure using Microsoft Entra. Your role will focus on supporting the maintenance, monitoring, and troubleshooting of IAM services to ensure secure and efficient access to organizational resources.

Key Requirements / Responsibilities:

• Oversee the day-to-day operations of Microsoft Entra identity services, ensuring high availability, performance, and security.
• Manage incident response and resolution related to IAM issues, minimizing impact on business operations.
• Troubleshoot and resolve SSO & MFA related issues in a timely manner
• Monitor the performance of SSO & MFA systems
• Provide technical support and guidance to users regarding SSO processes
• Document SSO configurations, procedures, and changes
• Assist in the daily operational tasks of managing Microsoft Entra identity services to maintain system health and performance.
• Support the resolution of IAM-related incidents and service requests in a timely manner.
• Help monitor identity systems for performance issues, potential breaches, and unauthorized access attempts.
• Contribute to the maintenance of operational documentation, including runbooks, procedures, and service records.
• Participate in the execution of routine access reviews, certifications, and audits.
• Collaborate with IT and security teams to align IAM operational activities with security policies and compliance standards.
• Learn and apply best practices for IAM operations, with a focus on continuous improvement and professional development.
• Engage in the implementation of basic automation and scripting tasks to improve operational efficiency.
• Provide input on operational reports and metrics for IAM services
• Ability to perform Root Cause Analysis and suggest solutions to avoid errors
• Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with development and QA teams to help them fix the issues.

Preferred Skills:

• Basic understanding of identity and access management concepts and Microsoft Entra services.
• Strong desire to learn and develop skills in IAM operations and cloud security.
• Good problem-solving abilities and attention to detail.
• Effective communication skills and the ability to work collaboratively within a team environment
• Extensive experience in IAM operations, with a strong focus on Microsoft Entra and related Microsoft identity solutions.
• Knowledge of federation protocols – SAML, OAuth & OpenID
• Understanding of IAM concepts, cloud security, and operational best practices.

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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