GMS-Senior-BeyondTrust

EY; Chennai; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

EY in Chennai seeks a Senior Consultant for BeyondTrust PAM Operations to deliver ongoing operational support, maintenance, and improvements for privileged access management environments. You will work with security engineers to ensure secure access and compliance across client environments.

Ideal candidates bring hands-on BeyondTrust PAM expertise, strong troubleshooting, and the ability to collaborate across time zones in a 24x7 support model.

Qualifications

• Bachelor's degree in Computer Science, IT, Cybersecurity, or related field.
• Hands-on BeyondTrust PAM operations experience in production environments.
• Experience with access provisioning/deprovisioning, reviews, and policy updates.
• Knowledge of ITSM tools (ServiceNow, Jira) for ticketing and change management.

Responsibilities

• Provide Level 2 and Level 3 support for BeyondTrust PAM issues and performance.
• Administer privileged accounts, provisioning, deprovisioning, and access reviews.
• Monitor system health and perform housekeeping to ensure availability.
• Collaborate with client security teams to align with PAM policies and audits.
• Maintain SOPs and runbooks; contribute to knowledge base and RCA documentation.
• Support MFA, session recording and other security configurations within PAM.
• Handle tickets and changes per SLAs; coordinate with vendors as needed.

Skills

BeyondTrust PAM

PAM operations

24x7 support

IAM concepts

Scripting (PowerShell/Python)

Log analysis

Education

Bachelor's degree in CS/IT/Cybersecurity

Tools

ServiceNow

Jira

Job description

Job Description:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Cyber Managed Services – Privileged Identity & Access Management – Senior Consultant (BeyondTrust PAM – Operations)

We are seeking a skilled and experienced Senior Consultant – BeyondTrust PAM Operations to join our Cyber Managed Services team. This role focuses on delivering ongoing operational support, maintenance, and continuous improvement of BeyondTrust PAM environments for our clients. The ideal candidate will bring deep expertise in BeyondTrust operations, strong troubleshooting skills, and a commitment to ensuring secure and reliable access to privileged systems.

Key Responsibilities:

• Provide Level 2 and Level 3 operational support for BeyondTrust PAM-related issues, including access failures, session management disruptions, and system performance concerns.
• Perform day-to-day administration of privileged accounts within the BeyondTrust platform — including provisioning, deprovisioning, access reviews, and policy updates as per change requests.
• Monitor BeyondTrust system health and logs proactively; perform regular housekeeping activities to ensure availability, stability, and performance.
• Coordinate with client IT/security teams to maintain alignment with security policies, operational procedures, and audit requirements related to PAM.
• Maintain and update Standard Operating Procedures (SOPs) and runbooks; contribute to documentation and knowledge base for consistent operations.
• Perform routine health checks, validations, and access audits; work on remediation of findings from internal or external audits.
• Support operational controls like Multi-Factor Authentication (MFA), session recording, and other security configurations within the PAM environment.
• Handle incident tickets, change requests, and service requests per agreed SLAs, escalating as needed and ensuring proper closure with documentation.
• Keep up with BeyondTrust product updates, known issues, and patches to advise on operational relevance or risk.
• Identify automation opportunities within day-to-day operations to reduce manual effort and increase efficiency.
• Work closely with BeyondTrust support or third-party vendors when necessary to resolve product-level or environment-specific issues.

Preferred Skills:

• Strong hands‑on experience in BeyondTrust Password Safe, Session Management, and general PAM operational functions.
• Understanding of IAM concepts, access lifecycle management, and integration touchpoints with directory services or ticketing systems.
• Working knowledge of ITSM tools (ServiceNow, Jira, etc.) for managing tickets and changes in a structured environment.
• Basic scripting capabilities (e.g., PowerShell or Python) for automation or data extraction/reporting.
• Ability to analyze logs and events to troubleshoot issues and provide RCA (Root Cause Analysis).
• Familiarity with security and compliance frameworks such as SOX, GDPR, PCI‑DSS, especially in an operations context.
• Strong communication skills for stakeholder interactions, documentation, and process adherence.
• Experience working in 24x7 or follow‑the‑sun support models.

Education:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to work in rotational shifts or be part of on‑call support as per business needs.
• Occasional off‑hours or weekend support during critical issues or planned activities.
• Readiness to collaborate across time zones with global teams or clients.
• Willingness to travel as required.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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