GMS-Senior-AD-Azure AD

EY; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

EY invites you to join Global Managed Service – Identity and access Management as a Senior Azure AD Operations Support Analyst in Chennai. You will ensure smooth and secure operation of Azure Active Directory, drive incidents resolution, and help optimize IAM services across the business.

You’ll mentor junior analysts, contribute to playbooks, enforce security policies, and work with IAM engineering to deploy new features. Bachelor’s degree required; travel and shift work may be required.

Qualifications

• Experience in IAM operations with focus on Azure AD and related Microsoft identity solutions.
• Experience in operational support, incident management, and problem-solving within IAM.
• Knowledge of cloud security, IAM protocols and compliance requirements.
• Strong analytics, troubleshooting and decision-making abilities.
• Excellent communication and leadership skills with stakeholder management.

Responsibilities

• Oversee operational management of Azure AD services ensuring high availability and performance.
• Lead resolution of complex Azure AD incidents and service requests with expert guidance.
• Develop and enforce procedures and documentation for Azure AD management.
• Collaborate with IAM engineering to support deployment and integrations.
• Monitor system health, plan capacity, and conduct regular reviews with security teams.
• Mentor junior analysts and contribute to training materials and best practices.
• Manage Azure AD features like conditional access, MFA, and PIM.
• Drive automation and process improvement to boost IAM efficiency.
• Act as escalation point for high-impact issues and recommend enhancements.
• Coordinate with IT and security for compliance and policy alignment.

Skills

IAM operations

Azure AD

Incident management

Cloud security

Stakeholder management

Microsoft certifications

Education

Bachelor's degree in CS/IT

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Global Managed Service – Identity and access Management – Senior

As a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance

Key Requirements / Responsibilities:

• Oversee the operational management of Azure AD services, ensuring high availability, reliability, and performance.
• Lead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance.
• Develop, maintain, and enforce operational procedures and documentation for Azure AD management.
• Collaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations.
• Perform regular system health checks, monitor Azure AD performance, and conduct capacity planning.
• Coordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices.
• Mentor junior operations support analysts and contribute to their professional development.
• Manage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM).
• Drive automation and process improvement initiatives to enhance IAM operational efficiency.
• Act as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements
• Lead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting.
• Implement and maintain operational procedures and documentation for identity services, including disaster recovery plans.
• Collaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness.
• Conduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies.
• Drive the automation and optimization of operational processes to enhance system reliability and reduce manual workload.
• Mentor junior operations analysts and contribute to the development of training materials and best practices

Preferred Skills:

• Extensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
• Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.
• In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
• Strong analytical, troubleshooting, and decision-making skills.
• Excellent communication and leadership abilities, with a track record of successful stakeholder management.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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