GlobalLogic is Hiring | Technical Support Engineer

Frequent Jobs; Gurugram District; On-site; INR 636,000 - 1,060,000; Full time

Benefits offered by this job

Job summary

GlobalLogic is hiring for a Technical Support Engineer in Gurugram to assist customers with AIML products and cloud environments. You will diagnose and resolve complex technical issues via email, chat, and phone, offering guidance on architectures and deployments.

We seek candidates with 1 year of relevant experience and strong data analytics skills using visualization tools like Power BI or PowerApps. A Bachelor’s or Master’s Degree is required.

Qualifications

• 1 year of relevant experience in technical support.
• Strong data analytics skills with visualization tools (Power BI/PowerApps).
• Bachelor’s or Master’s Degree in a related field.

Responsibilities

• Engage with customers through email, chat, and phone to diagnose, troubleshoot, and resolve complex technical issues related to AIML products, solutions, and cloud environments.
• Provide technical support and guidance for customer-specific AIML and cloud-based solutions, addressing architectural design requirements and offering targeted recommendations.
• Troubleshoot issues related to AI/ML models, Generative AI, APIs, integrations, deployments, and cloud services.
• Ensure timely response and resolution of customer queries while consistently meeting or exceeding defined Service Level Objectives (SLOs).

Skills

AIML

Chatbots

LLMs

Generative AI

Education

Bachelor’s or Master’s Degree

Tools

Power BI

PowerApps

Job description

Home » GlobalLogic is Hiring | Technical Support Engineer

GlobalLogic is Hiring | Technical Support Engineer

GlobalLogic is Hiring for Technical Support Engineer Role. All the Candidates who completed Bachelor’s Degree are eligible. Interested Candidates can read the following Details.

Job Description

• Company Name: GlobalLogic
• Job Role: Technical Support Engineer
• Qualification: Bachelor’s or Master’s Degree
• Location: Gurugram
• Batch: 2025
• Experience: 1 year
• Salary: Upto 10.6 LPA (Expected)
• Last Date: As soon as possible.

Job Role & Responsibilities

• Engage with customers through email, chat, and phone to diagnose, troubleshoot, and resolve complex technical issues related to AIML products, solutions, and cloud environments.
• Provide technical support and guidance for customer-specific AIML and cloud-based solutions, addressing architectural design requirements and offering targeted recommendations.
• Troubleshoot issues related to AI/ML models, Generative AI, APIs, integrations, deployments, and cloud services.
• Ensure timely response and resolution of customer queries while consistently meeting or exceeding defined Service Level Objectives (SLOs).

Eligibility Criteria

• Experience: 1 yr
• Degree: Strong data analytical skills related to visualization tools (Power BI, PowerApps, etc.).
  Skills: Strong knowledge or understanding of Artificial Intelligence and Machine Learning (AIML), Chatbots, Large Language Models (LLMs), and Generative AI.

PREFERRED SKILLS

• Intellectually curious, eager to learn new things with an eye towards innovation
• Strategic, able to focus on business goals
• Excellent, at solving unstructured problems independently
• Highly organized, able to prioritize multiple tasks
• Strong, communicators able to build relationships with key stakeholder
• Problem Solving mindset.

ABOUT COMPANY

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.