Global Mobility Associate

EY; Thiruvananthapuram; On-site; INR 600,000 - 900,000; Full time

Job summary

EY in India is seeking a Global Mobility Associate for its Talent Services Mobility hub. The role supports Global Mobility operations, managing inquiries, SLAs, and reporting, while delivering exceptional customer experience.

You'll collaborate with HR teams, use MS Office, and adapt to rotating shifts. Requirements include a Bachelor’s in HR and 1–3 years of HR experience, with strong communication and analytical skills.

Qualifications

• Bachelor’s degree in HR required (HR specialization preferred).
• 1–3 years progressive HR experience or related field.
• Excellent communication and customer service skills.

Responsibilities

• Attends to global mobility inquiries via email/phone.
• Ensures tasks are processed within defined SLAs and quality standards.
• Responds to customer needs with good judgment and promptly.
• Prepares and contributes to reporting as directed.
• Willing/ready to work in variable/rotational shifts.

Skills

Clear communication

Customer orientation

Analytical skills

MS Office

Team collaboration

Problem solving

Adaptability

Process improvement

Education

Bachelor’s degree in HR

Tools

Microsoft Office Suite

HRIS systems

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY Job Description

Job Title: Global Mobility Associate

Function: GDS-CBS

Skill Level: Experienced

Sub Function: Talent Services Mobility hub

Job Summary:

Talent Services (TS) is a core service line within the Global Delivery Services organization, providing multiple Talent support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Global Mobility, and Performance Management support to EY member firms. TS provides services to the country, Super-Region, and global people teams and other EY stakeholders involved in HR, L&D, and recruiting transactions and associated administration, reporting, and people infrastructure. These services are delivered from our centers in India, The Philippines, Poland and Argentina. TS team delivers consistent, high-quality, and operationally efficient HR Operations and transactional services to EY through a globally efficient and effective network of GDS centers. TS Talent Hub for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and Super-Regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the TS Hub is an extension of the Global/ Super Regional talent teams and will cover operational/non-transactional scope. The TS Global Mobility team is responsible for supporting the Regional and Global Mobility stakeholders in helping them build a globally mobile workforce in which every cross-border experience is an opportunity to learn, lead, innovate, to grow. TS Mobility Associate is responsible for assigned HR functional activities of Global Mobility by the established policies, procedures, and service level agreements whilst providing exceptional customer experience.

Shift: As per business requirements

Essential Functions of the Job:

Responsibilities:

• Attends to Global mobility-related functional inquiries/requests/activities as assigned (including inquiries or requests via telephone or email) by established policies and procedures
• Ensures all tasks/projects are processed, documented, and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Ensure all-new process updates are incorporated while completing activities/projects
• Respond to customer needs and inquiries, exercise good judgment in applying concepts and guidelines
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
• Responds to emails and queries promptly
• Prepares and contributes to reporting as directed
• Actively participates and completes the performance management and development plan activities.
• Identify potential areas for process improvements and make recommendations to the Supervisor
• Assists with GDS initiatives and other projects as assigned
• Ensures GDS organizational policies and processes are followed
• Willing/ready to work in variable/rotational shifts

Knowledge and Skills Requirements:

• Good communication, interpersonal, and customer orientation skills; works effectively with the team and with stakeholders(call/e-mails)
• Displays a positive attitude; meets challenges and changes with an open mind, demonstrates a commitment to the job
• Good organization, analytical and problem-solving skills; able to exercise judgment in day-to-day work activities
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Good financial number skills, eye for detail, organizational, analytical, and critical thinking skills
• Excellent computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Teams)
• Curiosity and motivation to acquire new skills as necessary
• Ability to work within a diverse multicultural team

Job Requirements:

Education:

• Bachelor’s degree required, preference will be given to those with HR Specialization

Experience

• Minimum of 1 to 3 years of progressive experience in HR or a related field

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