Global MedInfo Operations Manager

Takeda Pharmaceutical Co.; Bengaluru; Híbrido; INR 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Healthcare insurance

Life & Accident Insurance

Employee Assistance Program

Learning platforms

Diversity & Inclusion programs

Leaves & time-off

Descripción de la vacante

Takeda Pharmaceutical Co. in Bengaluru is seeking a Medical Information Operations specialist to support global information services.

This role focuses on day-to-day operational delivery, inquiry management, and collaboration with call-center vendors to ensure timely and accurate information for patients and healthcare professionals. You will monitor performance metrics, prepare reports, support audits, and drive process improvements while maintaining strict regulatory compliance.

Formación

• 5–8+ years of relevant experience, including at least 3 years within the biopharmaceutical industry experience in Medical Information, Medical Writing content operations required.
• Experience in vendor management, healthcare contact centers, inquiry management, vendor operations is preferred.

Responsabilidades

• Coordinate day-to-day operational support for Global Medical Information and Medical Information call-center services
• Monitor inquiry workflows, service performance, quality, issue escalation, knowledge-content availability and partner delivery
• Support Global Medical Information audit and inspection readiness through documentation retrieval, evidence-pack preparation, request tracking and quality-system record maintenance
• Provide operational reports and support process improvement and risk management activities across Global Medical Information
• Medical Information Activity Delivery: manage case workflows, monitor volumes and escalations
• Performance & Continuous Improvement: prepare scorecards and reports, identify gaps and drive improvements
• Risk Management Activities: support audit and inspection
• Material Preparation and Activity Tracking: retrieve documentation, track open audits/inspections
• CAPAs related to Medical Information: coordinate regulatory documentation updates
• Metrics & Reporting Activities: generate GMI reports per templates
• Education descriptions: Degree requirements and preferred advanced qualifications
• Languages: Fluent English; additional languages advantageous

Conocimientos

Medical information ops

Vendor management

Process improvement

English proficiency

Educación

Degree in Medicine/Pharmacy/Life Sciences

PharmD/PhD preferred

Herramientas

Inquiry management platforms

Knowledge management

Reporting tools

Descripción del empleo

Job Description

The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

Role Objectives

• Coordinate day-to-day operational support for Global Medical Information and Medical Information call-center services
• Monitor inquiry workflows, service performance, quality, issue escalation, knowledge-content availability and partner delivery
• Support Global Medical Information audit and inspection readiness through documentation retrieval, evidence-pack preparation, request tracking and quality-system record maintenance
• Provide operational reports and support process improvement and risk management activities across Global Medical Information

Key Responsibilities

• Medical Information Activity Delivery
  • Support case management and escalation workflows for Medical Information activities
  • Monitor inquiry volumes, response times, backlog and capacity indicators against agreed expectations
  • Coordinate handoffs and operational gaps across Global Medical Information teams, and call-center vendors
  • Coordinate quality monitoring activities and elevate quality findings to the Global Medical Information teams
• Performance & Continuous Improvement
  • Prepare scorecards and reports covering demand, activity performance, quality, escalations and open issues
  • Identify recurring operational gaps and expedite to the Global Medical Information teams
  • Support activity reviews and implementation of agreed operational changes
• Risk Management Activities
  • Support audit and inspection
• Material Preparation and Activity Tracking
  • Retrieve and compile accurate, complete documentation from content repositories in response to audit queries
  • Keep track of audit/inspections open
• Corrective and Preventive Actions (CAPAs) related to Medical Information
  • Coordinate updates to Medical Information-related regulatory documentation (e.g. PSMF) and associated data maintenance activities (e.g. Med Info Websites)
• Metrics & Reporting Activities
  • Generate periodic and ad-hoc GMI reports for products/TA and regions/LOCs in accordance to GMI templates and guidance from GMI teams

Qualifications

Experience: More than 5-8 years of relevant professional experience, including at least 3 years within the biopharmaceutical industry experience in Medical Information, Medical Writing content operations required. Experience in vendor management, healthcare contact centers, inquiry management, vendor operations is preferred.

Technical Skills

• Working knowledge of Medical Information inquiry and contact-center operations
• Understanding of scientific inquiry escalation requirements
• Experience monitoring performance, workflows, capacity and vendor delivery
• Familiarity with inquiry-management, knowledge-management and reporting platforms
• Strong operational analysis, coordination and problem-solving capabilities
• Experience working with AI-enabled tools
• Attention to detail

Education

Degree in Medicine, Pharmacy, Life Sciences, Public Health, Medical Communications, or a related field required. Advanced scientific or healthcare qualifications (PharmD, PhD, or equivalent) are preferred.

Languages

Fluent English required; additional languages advantageous.

Benefits

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

#Li-Hybrid Locations IND - Bengaluru

Worker Type Employee Worker Sub-Type Regular Time Type Full time

Takeda is an equal opportunity employer.