Global Head of Service Design and Automation

HSBC Holdings plc; Pune District; Híbrido; INR 4 000 000 - 7 000 000; Tempo integral

Resumo da oferta

HSBC Software Development (India) Limited is seeking a Global Head of Service Design and Automation in Pune/Hyderabad. The role leads transformation across cybersecurity service delivery, owning the service architecture and ServiceNow portal, and championing automation at scale.

It requires senior stakeholder engagement and enterprise-scale change leadership. The position is hybrid, combining strategic oversight with hands-on delivery across a global organization, and offers opportunity to shape

Qualificações

• Experience in designing and architecting large-scale services.
• Strong track record in service management and continuous improvement.
• Automation and engineering-led transformation experience.
• Background in cybersecurity or technology delivery at enterprise scale.
• Proven ability to engage senior stakeholders and lead across functions.

Responsabilidades

• Reimagine internal customer journeys and create intuitive service experiences.
• Own Cybersecurity’s service architecture, catalogue and ServiceNow portal.
• Champion continuous improvement, service quality and intelligent automation.
• Accelerate the journey from manual processes to straight-through processing.
• Partner across Cybersecurity, GCIO, engineering teams, business lines and regions.
• Lead and inspire a global team of up to 47 Service Owners, Engineers and Developers.
• Influence enterprise-wide transformation across a complex, diverse and highly collaborative environment.

Conhecimentos

Service design

Service architecture

Automation

Cybersecurity delivery

Stakeholder engagement

Matrix leadership

Descrição da oferta de emprego

Global Head of Service Design and Automation

Location:

Pune, MH, IN, 411006

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 22 Oct 2026

Some careers have more impact than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 58 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We’re hiring: Global Head, Service Design and Automation

What if you could redesign the way Cybersecurity services are experienced across a global organization?

At HSBC, our Cyber Resilience, Strategy & Execution function is looking for a transformational leader to shape the next chapter of Cybersecurity service delivery—making it simpler, smarter and more seamless for colleagues around the world.

This is more than a service leadership role- it’s an opportunity to reimagine how our colleagues experience Cybersecurity by turning ambitious ideas into tangible change.

In this role, you’ll:

• Reimagine internal customer journeys and create intuitive service experiences
• Own Cybersecurity’s service architecture, catalogue and ServiceNow portal
• Champion continuous improvement, service quality and intelligent automation
• Accelerate the journey from manual processes to straight-through processing
• Partner across Cybersecurity, GCIO, engineering teams, business lines and regions
• Lead and inspire a global team of up to 47 Service Owners, Engineers and Developers
• Influence enterprise-wide transformation across a complex, diverse and highly collaborative environment

We’re looking for a senior technology and service leader who brings experience across:

• Service design and architecture
• Service management and continuous improvement
• Automation and engineering-led transformation
• Cybersecurity or technology delivery
• Enterprise-scale change and complex run-and-change portfolios
• Senior stakeholder engagement and matrix leadership

The ambition is simple: intuitive experiences, clearer journeys and smarter ways of working.

If you can connect strategy with execution, simplify complexity and transform great service design into meaningful outcomes, this could be your opportunity to make an impact at global scale.

Location:

Pune / Hyderabad

You’ll achieve more when you are at HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (India) Limited***