Global Employee Relations Lead

Sapiens; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Sapiens is seeking a Global Lead – Employee Relations to own and govern the global ER framework from India, with regional implementation across India, APAC, and beyond. The role focuses on strategy, policy, and high-impact advisory work at senior levels.

You will leverage AI-driven analytics and case management to improve speed, fairness, and policy alignment while collaborating with local partners to deliver consistent ER programs worldwide.

Qualifications

• 10-15 years of experience in employee relations
• 7+ years in ER roles in global companies
• MA in Organizational Psychology, Behavioural Science or MBA/HR
• Global employment law knowledge across multiple regions
• AI tool proficiency for case management, data analysis and reporting
• Excellent interpersonal and communication skills
• Strong organizational skills and discretion

Responsibilities

• Develop and implement ER strategies across the globe
• Mediate complex ER issues and disputes in line with policies and laws
• Create and update ER policies to ensure legal compliance
• Monitor ER metrics using AI-powered analytics and report insights
• Ensure compliance with employment laws across jurisdictions
• Counsel managers and employees; foster open communication
• Design and deliver ER training using AI-enabled content
• Oversee case management and ensure thorough resolutions
• Define and own the global ER framework and operating model
• Collaborate with regional partners for local implementation
• Partner with Shared Services for end-to-end ER processes
• Drive efficiency through AI and automation in ER activities
• Support recruitment and background checks as needed

Skills

Employee relations

Global HR experience

AI tools proficiency

Regulatory compliance

Policy development

Conflict resolution

Communication

Data analysis

Training design

Confidentiality

Education

Master’s in Organizational Psychology

MBA/HR

Tools

AI Tools (Generative AI, analytics)

Job description

Global Lead – Employee Relations

Global People Relations Partner Global Lead – Employee Relations: Sapiens is looking for a Global Lead – Employee Relations to lead our Global Employee Relations function, based in Bangalore. If you're a seasoned ER professional ready to take your career to the next level with an established, globally successful company, this role could be the right fit for you.

What You'll Do

The Global Lead – Employee Relations role is a critical position within Sapiens' People Success function, responsible for maintaining a positive and productive work environment and ensuring regulatory compliance reporting to the VP, Global People Success – Regions. The successful candidate will manage and enhance Employee Relations strategies, handle complex employee issues, and develop policies and processes that contribute to our DNA of "Advance the Possible". This role designs and governs global ER frameworks centrally, partners with local People Success Partners for regional implementation, and acts as a strategic advisor across all geographies.

• Employee Relations Strategy: Develop and implement strategies to address and resolve employee relations issues, promote a positive workplace culture, and enhance employee engagement and retention.
• Conflict Resolution: Act as a mediator and advisor for complex employee relations issues and disputes, providing guidance and resolution in line with company policies and legal requirements.
• Policy Development: Create, review, and update employee relations policies and procedures to ensure compliance with current employment laws and best practices.
• Data Analysis: Monitor and analyze employee relations metrics and trends, using AI-powered analytics and reporting tools to identify patterns, predict risk areas, and prepare recommendations for senior management to drive continuous improvement.
• Compliance and Legal: Ensure the company's practices adhere to state and local employment laws and regulations. Partner with legal counsel when necessary to address compliance issues.
• Communication: Foster open lines of communication between employees and management; counsel managers and employees on ER-related matters; facilitate effective dialogue to address concerns and promote a transparent work environment.
• Training: Develop and deliver training programs for managers and employees on employee relations topics, including conflict resolution, performance management, and harassment prevention — leveraging AI tools to build, personalize, and scale training content.
• Case Management: Oversee the investigation and resolution of employee complaints and grievances, using AI-enabled case management tools to ensure a fair, thorough, and efficient process.
• Global ER Ownership: Design and own the global ER framework and operating model, establishing Sapiens' India-based ER function for all geographies. Define global ER policies and practices centrally, enabling local teams to manage regional implementation with appropriate nuance.
• People Success Partnership: Collaborate with country People Success Leaders and local People Success Partners to implement ER frameworks regionally, acting as a trusted advisor and subject matter expert across all geographies, including India, APAC, and globally.
• Shared Services Integration: Partner closely with case managers within the Shared Services team to ensure seamless end‑to‑end ER case management, driving consistency and quality in case resolution outcomes globally.
• AI‑Driven Efficiency: Actively identify and implement opportunities to use AI and automation tools across ER processes — case triage, policy drafting, sentiment/trend analysis, and reporting — to improve speed, consistency, and decision quality.
• Recruitment & Compliance Support: Participate in recruitment and dismissal processes and govern employee background checks.

What to Have for This Position

Must-Have Skills:

• Experience required: 10-15 years
• At least 7+ years of experience in employee relations roles in global companies
• MA in Organizational Psychology, Behavioural Science, or a related field, or MBA/HR
• In-depth knowledge and experience of employment laws globally, with expertise across India, Europe and North America
• Mandatory — AI Tool Proficiency: Working proficiency with AI tools (e.g., generative AI, AI-assisted analytics, and case/workflow automation platforms), and comfort using AI to support case management, policy drafting, data analysis, and reporting
• Excellent interpersonal skills
• Exceptional written and verbal communication
• Excellent organizational skills and attention to detail
• Strong problem-solving ability
• Ability to maintain confidentiality and handle sensitive information with discretion
• Cultural sensitivity and empathy
• Ability to build trust and rapport with employees at all levels of the organization

About Sapiens

Sapiens International Corporation is a global leader in intelligent insurance software solutions. With Sapiens' robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers' compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens has a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information, visit www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Experience Level Senior Level