Global Change & Communications Senior Specialist - Digital Products

Boston Consulting Group (BCG); Gurugram District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Boston Consulting Group partners with leaders to tackle challenges and drive transformation. This role sits in the Change Management and Communications CoE, focusing on internal marketing, communications and change management for digital workforce experiences.

You will work with Product Portfolio Leads and Owners, shaping adoption strategies, coordinating with agile squads, and delivering targeted communications and enablement content to drive successful outcomes.

Qualifications

• 4–6 years of experience in a dedicated change management role (consulting and/or project management-based experience a significant plus).
• Change management certification a plus.
• Experience operating in an agile operating model; strong written and verbal communication.

Responsibilities

• Support product portfolios focused on delivering the digital workforce experience to employees.
• Collaborate with agile product delivery teams and CoE to shape adoption and decision-making.
• Develop and deliver user-framed communications, training, and enablement content.
• Track KPIs and metrics for change management and user adoption.

Skills

Change management

Agile

Communication

Behavioral science

English proficiency

Education

University degree

Job description

Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
We are seeking a candidate to join our Change Management and Communications Center of Expertise (CoE) to support product portfolios focused on delivering our digital workforce experience to employees. This role brings change management knowledge and experience collaborating with agile product delivery teams. You will collaborate with a team of specialized experts to shape how BCG employees work, make decisions, and adopt digital products. You will partner with other change managers & specialists in the CoE to identify, use and contribute to best practices and lessons learned. Please note that this role is focused on company-internal (not client-facing) marketing, communications and change management.
What You’ll Bring

• 4-6 years of experience in a dedicated change management role (consulting and/or project management-based experience a significant plus)
• Change management certification a plus
• Experience operating in an agile operating model preferred
• Exposure to behavioural science or related disciplines, with interest in developing expertise further
• Excellent verbal and written communication. Fluent in English (writing, reading, speaking)
• University degree with demonstrated high academic achievement preferred
• Experience or passion for structuring and solving complex problems
  

Who You'll Work With

• Product Portfolio Leads
• Product Owners
• Product GTM, Change and Enablement CoE members
• BCG consulting teams
• BCG functional leadership

Additional info
You're Good At

• Executing change strategies & approaches for digital products, focused on driving and embedding the key behaviors that drive adoption
• Key change management behaviours including:
• Conducting stakeholder assessments and developing engagement plans to address and mitigate risks
• Conducting change impact assessments, identifying risks to delivery/adoption and creating practical and actionable mitigation activities
• Developing and delivering strategic user framed communication plans
• Write, review, and send user framed communications & content
• Developing training & enablement approaches & content
• Track change management & behavioral KPIs and metrics
• Engage with agile squads to understand roadmaps.
• Proactively identify and clearly articulate upcoming change & behaviors needed to support the roadmaps.
• Manage stakeholder expectations while working across multiple workstreams
• Collaborate with cross-functional teams, designers and vendors to facilitate change activities
• Supporting the integration of behavioral science into change management strategies

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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