Global Candidate Engagement Lead Talent Services

Sanofi; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Sanofi in Hyderabad is seeking a Global Candidate Engagement Lead in Talent Services to oversee a global Candidate Care function across hubs. You will lead a team of Candidate Care Partners, ensuring high-touch, positive candidate experiences while driving performance using data insights.

You will collaborate with Sourcing and TA leaders to standardize processes, manage escalations, and deliver a One Sanofi experience across regions.

Qualifications

• Proven track record of success in leading and managing global recruitment teams.
• Experience in global CoE environments and standardization across multiple locations.
• Strong stakeholder management and data analytics skills with Six Sigma background.

Responsibilities

• Lead and manage Candidate Care teams across hubs for engagement and service quality.
• Oversee KPIs and performance metrics for candidate care across hubs.
• Collaborate with Sourcing Hub Lead and TA Hub Lead to ensure seamless candidate experiences.
• Upskill external vendors to align with One Sanofi standards and processes.
• Coordinate candidate care delivery across hubs and languages to meet business needs.

Skills

Global recruitment leadership

Stakeholder management

Candidate experience

Data analytics

Six Sigma

Cross-cultural competence

Leadership

TA process understanding

Job description

Job title : Global Candidate Engagement Lead, Talent Services

Location: Hyderabad

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Join Sanofi in our Talent function and you can play a vital part in shaping the future of our workforce. Sanofi is on an exciting journey to revolutionize talent acquisition, and our global hubs are at the forefront of this transformation. This is an opportunity in our Global Talent Services function at Sanofi Hubs. Sanofi 'Hubs' are where our key strategic business operations are hosted providing centralised services across Global Medical, Finance, People, Procurement, Digital, R&D and more.

Our Vision: We deliver best-in-class enterprise solutions and be the catalyst for modernization and transformation, enabling Sanofi to chase the miracles of science. Hubs are synonym to GBS/GCC that is widely known in the industry. Global Talent Services is one of our key service lines in Hubs part of Chief Talent Office that helps provide E-2-E Talent Acquisition services globally to businesses spread across General Medicines, Specialty care, Vaccines, R&D, Manufacturing from Hubs across regions in proximity. As Global Candidate Engagement Lead, Talent Services , you will be accountable for delivering exceptional candidate experiences throughout the recruitment lifecycle. Leading and managing a team of Candidate Care Partners & Candidate Care Specialists across all hubs, this role ensures consistent, positive, and high-touch interactions with candidates at every stage. The Global Candidate Engagement Lead leverages data insights to drive performance improvements, collaborates closely with key stakeholders to optimize service delivery, and personally handles escalated candidate queries, demonstrating a commitment to candidate satisfaction.

You will be responsible to assist in hiring the best talent for Sanofi and do this while providing world class candidate experience for sanofi globally. We are looking at volumes exceeding 20k. This is subjected to growth as we expand our launches in the region. You will be responsible to hire the best talent for Sanofi and do this while providing world class candidate experience. You will also be required to ensure service levels are met and hence will/may need to schedule as well

Major Responsibilities

• Lead, mentor, and manage the performance of the Candidate Care teams within the hubs, ensuring high levels of engagement, productivity, and service quality.
• Oversee the tracking and analysis of key performance metrics related to candidate care across all hubs.
• Partner closely with the Sourcing Hub Lead and Talent Acquisition Hub Lead to ensure seamless candidate experiences, consistent service delivery, and the attraction of top-tier talent.
• Share best practices, identify areas for improvement, and drive alignment on candidate care processes and standards across all hubs.
• Partner with and upskill external vendors to ensure their candidate care practices align with Sanofi's global standards and processes, delivering a consistent "One Sanofi" experience.
• Act as a point of escalation for Candidate Care Partners, providing guidance, support, and timely resolution to challenging candidate issues.
• Coordinate candidate care service delivery across all hubs, ensuring coverage during required business hours and providing support in the required languages to meet the needs of a diverse candidate pool.
• Partner with the Executive Recruitment Lead in the hubs and COE to flexibly allocate resources and provide specialized candidate care support for executive-level recruitment efforts as needed.

About you

You are a highly motivated and experienced recruitment professional with a proven track record of success in leading and managing global recruitment teams, operating within a global business services environment and building new capability in talent teams. You are passionate about delivering exceptional experience and are driven by a desire to continuously improve recruitment processes and outcomes. You are a strategic thinker with a strong understanding of the talent acquisition landscape and are adept at building strong relationships with stakeholders at all levels

• Experience : Proven track record of success in running global teams
• Experience with the TA world - in any capacity. Awareness of the Hiring process
• Experience working with a Global CoE and driving standardization across multiple locations
• Six Sigma background and data analytics background
• Building new processes and structures - with TA will be a plus
• Soft and technical skills : Cross-Cultural Competence
• Leadership and Management Skills
• Stakeholder Management
• Candidate Experience Mana